Customer Service Analyst

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

**Customer Service Analyst**

**Ubicación**:Buenos Aires (modalidad híbrida: 3 días oficina / 2 días home office)

Buscamos un/a **Customer Service Analyst**que actúe como puente entre **Copeland**, el área de Ventas y nuestros clientes, asegurando una gestión eficiente de pedidos y una comunicación fluida.

**Responsabilidades principales**:

- Recepción y análisis de órdenes de clientes, carga en sistema **Oracle**en un plazo máximo de 24 horas.
- Análisis diario de inventarios y pedidos para garantizar que todo se prepare y envíe a tiempo.
- Generación de _acknowledgment _y actualización constante al cliente sobre fechas de envío.
- Mantenimiento de registros y documentación intercambiada con clientes.
- Apoyo al equipo de ventas y contacto directo con clientes.

**Requisitos**:

- Mínimo 3 años de experiência en atención al cliente o _customer service _.
- Manejo de **Microsoft Office**.
- Educación en Administración o carreras afines (no excluyente).
- **Inglés**Basico

**✨ Lo que ofrecemos**:

- Modalidad híbrida (3 días en oficina y 2 en home office).
- Oportunidad de desarrollo en una compañía global.
- Ambiente colaborativo y dinámico.

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

**Our Commitment to Inclusion & Belonging**

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

**Equal Opportunity Employer**

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.