Wholesale Lending Services – Executive Director – Buenos Aires

Wholesale Lending Services (WLS), part of Digital & Platform Services (D&PS), delivers end‑to‑end operational support for syndicated and bilateral loans to wholesale clients from the Commercial & Investment Bank (CIB), Consumer & Community Bank (CCB), and Asset & Wealth Management (AWM). The support covers the entire loan lifecycle: pre‑closing, closing, and servicing. Currently present in over 30 locations, WLS is planning an expansion into Buenos Aires and is looking for an inspiring leader to drive this strategic initiative. The ideal candidate will have a proven track record of building high‑performance teams in complex operational environments, while maintaining strong partnerships with global operational teams and LOBs. Job Responsibilities - Build the footprint for the WLS product support in Buenos Aires, ensuring seamless alignment with global functional partners and stakeholders. - Think and act strategically to execute the business strategy, with flexibility to adjust to new regulations, innovations and priorities. - Collaborate with business leaders and stakeholders to enhance services, systems, and procedures, planning for long‑term growth. - Set and communicate the strategic direction for the team, aligning goals with business priorities and the global target model. - Attract, develop and retain high‑quality talent, establishing a culture of strong performance management. - Create a strong employee engagement culture, promoting inclusivity, professional development, and high performance, using data to drive goal attainment. - Establish an effective control environment within the team and build partnerships with key control stakeholders through communication and governance. - Serve as a senior escalation point for the team in Buenos Aires to anticipate challenges, resolve roadblocks and ensure seamless operations. Required Qualifications and Skills - Bachelor’s degree or comparable work experience, with a minimum of 10 years in operations and/or management roles; wholesale loan operations experience a plus. - Track record of hiring in mass and managing geographically dispersed teams while motivating, providing vision, creativity, presence, and credibility. - Ability to lead, challenge and adapt to changing business landscapes. - Internal stakeholder management: establish productive relationships, communicate clearly, and modify approach as needed. - Decision making: make informed choices, influence stakeholders, and justify strategic direction pragmatically. - Experience leading change for significant organizational initiatives. - Problem‑solving skills: solid critical thinking, attention to detail, diagnostic skills; synthesize large data and formulate conclusions. Preferred Skills - Excellent written and verbal communication and influence skills. - Continuous improvement: apply innovation and design thinking to improve efficiency, scale, and resilience of the operating platform. - Emotional intelligence: build trusting relationships, recognize emotions, and use emotional information to guide thinking and behaviour. About Us J.P. Morgan is a global leader in financial services. We provide strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business approach drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Seniority Level Director Employment Type Full‑time Job Function Other #J-18808-Ljbffr