Technical Project Manager – AI

Overview The Technical Project Manager orchestrates the end-to-end delivery of AI-driven automation projects across voice, workflow, CRM, and operational systems. This role blends project management rigor with hands-on technical oversight, ensuring AI and automation initiatives drive measurable business impact. The right candidate thrives at the intersection of technology, operations, and execution—building systems that scale and last. Responsibilities - Project Leadership: Own project timelines, resource allocation, and stakeholder communications across AI and automation initiatives. - Translate business requirements into actionable project roadmaps that align with operational objectives. - Use ClickUp to manage tasks, dependencies, sprints, and cross-team coordination. - Technology & Automation Oversight: Design and review workflow architectures (n8n or similar), ensuring optimal automation logic, efficiency, and scalability. - Guide implementation of AI across multiple domains: - Voice AI (conversational agents, call automation) - CRM automations (Salesforce, HubSpot, Close.com) - Business operations automations (invoicing, reporting, HR, scheduling, marketing workflows) - Identify opportunities to streamline processes and integrate AI to reduce costs, improve efficiency, and enhance customer experience. - CRM & System Integration: Oversee integrations with Salesforce, HubSpot, Close.com, and other platforms. - Ensure data integrity, cross-platform sync, and alignment with business workflows. - Quality Assurance: Establish testing protocols for AI agents, automation workflows, and cross-platform integrations. - Monitor performance and continuously optimize for speed, accuracy, and reliability. - Technical Documentation: Produce workflow diagrams, integration playbooks, and technical specifications. - Maintain a knowledge base of automations and best practices. - Cross-Functional Coordination: Act as the bridge between AI engineers, developers, operations, and business stakeholders. - Ensure prompt engineers, workflow architects, and developers stay aligned with business outcomes. Requirements - Technical Skills: - Workflow Automation: Advanced experience with n8n or similar platforms; knowledge of design patterns and best practices. - CRM Platforms: Expertise in Salesforce, HubSpot, Close.com APIs, data models, and automation strategies. - AI & Automation: Working knowledge of conversational AI (Retell, Trillet, Bland), AI-driven marketing workflows, and operational AI systems (e.g., HR, finance, reporting). - Project Management: Expert in ClickUp for project tracking, reporting, and team collaboration. - Technical Analysis: Ability to review code, evaluate risks, and provide architecture guidance. - Experience Requirements: - 3+ years managing technical projects in AI, automation, or systems integration. - Hands-on experience with workflow automation (n8n, Zapier, Make, etc.). - Proven track record with CRM implementations and automation builds. - Background in voice AI projects is a plus, but broader AI/automation expertise is essential. - Experience working in operationally complex environments, with a strong grasp of scaling processes. KPIs / Success Metrics - The success of this role will be measured by: - Automation Coverage: % of business processes successfully automated across sales, marketing, and operations. - Efficiency Gains: Reduction in manual hours per month achieved through automation. - System Reliability: Uptime and error rates for automations, integrations, and AI agents. - Adoption & Usability: Internal team adoption rates of new automation tools and workflows. - Business Impact: Cost savings, revenue enablement, or measurable improvements in customer experience tied to automation initiatives. - Project Delivery: % of projects delivered on time and within scope, tracked in ClickUp. #J-18808-Ljbffr