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Operations Coordinator
hace 2 semanas
We simplify the process of booking, organizing and managing after-school programs and camps for schools.
With our platform, schools can easily find and book a variety of onsite programs and camps to supplement learning and enrich students' extracurricular experiences.
We believe in bringing every kid the opportunity to explore their interests & reach their potential.
About the Role
We are seeking an energetic and responsible Operations Coordinator to join our Operations Team. In this position, you will be expected to successfully implement and coordinate every won deal guaranteeing our level of service. The OC will work closely with the Sales, Operations Teams and School Staff.
Duties and Responsibilities
● Work closely with the Account Executive in order to offer the schools the best after school programs experience.
● Work closely with the Operations Development Representative to prioritize the supply needs and find the best coach or academy selection for each deal.
● Coach & Academies assignment: decide which coach or academy fits best for each won deal.
● Negotiate the rates with the coaches and academies guaranteeing profitability for each deal.
● Monitor and guarantee our service level on each program sold.
● Keep all the information on our systems updates (CRM, Hokali Software, files, etc) and well organized.
● Implement the operations process defined.
● Identify & suggest process improvements.
● Stay up-to-date on market trends, competition, and industry developments.
● Identify opportunities to upsell programs and daycamps, maximizing customer engagement and revenue generation.
Requirements
● Bachelor's degree in Bs. Administration or similar areas.
● Advanced or native english skills both writing and speaking (mandatory)
● Experience using HubSpot or any CRM it´s a plus.
● Knowledge of operations practices and the most efficient customer service techniques.
● Self-motivated and with a start-up mindset, eager to learn and independent.
● Strong problem-solving and negotiation.
● Strong communication and interpersonal skills.
● Excellent time management and organizational skills and the ability to multitask and prioritize. Ability to work under pressure.
● Ability to pay strong attention to detail.
● Strong connection to sports it´s a plus.
Benefits
- Hybrid Role Mon - Fri 12 to 8pm .We attend on Tuesdays to a Co-Working in Vicente López.
- Competitive salary + Commissions
- Professional development opportunities.
- Positive and collaborative work environment.
If you are passionate about education, sales, and making a positive impact on the lives of elementary school children, we invite you to join our team and contribute to the growth and success of HOKALI. Apply now and be a part of our mission to inspire young minds We look forward to welcoming you to our HOKALI team
