Remote SaaS Support Engineer | Platform Troubleshooter
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Io is seeking a Technical Support Representative to provide expert assistance for a SaaS platform from a fully remote LATAM base. You will guide contractors through system workflows, troubleshoot account and document-upload issues, and perform live platform demonstrations to customers with varying technical knowledge. The role emphasizes ownership, analytical problem-solving, and clear communication, with a focus on customer satisfaction and ongoing product feedback to improve the
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