Remote T3 Support Engineer — Global SaaS Troubleshooter

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend, databases and API issues across web and mobile apps, reproduce bugs, and apply small fixes. You’ll analyze logs, run SQL queries, and document findings for engineering escalations. Ideal candidates have fluent English (C1), strong SQL skills, and experience in technical support or...

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend systems, databases, and APIs, reproduce bugs, and implement safe fixes in a global, multilingual environment. You will analyze logs, query production databases, and escalate complex issues with clear documentation while maintaining runbooks and improving knowledge bases. The role...

SupportYourApp is a global Intelligent Support-as-a-Service leader hiring a T3 Support Engineer. You will investigate complex backend and database issues, reproduce bugs across web and mobile interfaces, and implement safe fixes while collaborating with Engineering. You’ll work in a multilingual, customer‑facing role with strong SQL, PHP/JS/TS skills,...

SupportYourApp is hiring a T3 Support Engineer to join a global, multilingual team. You will troubleshoot escalated backend, databases, and API issues, read production logs, and implement small fixes while documenting findings for the Engineering team.You should have excellent English (C1), strong SQL skills, experience in Technical Support, SRE or...

SupportYourApp seeks a T3 Support Engineer to join our global team. You will troubleshoot escalated issues, review logs, and coordinate with Engineering to deliver reliable support for clients. Excellent English, SQL, and cloud experience are essential, with a strong customer-focused approach and clear communication. The role offers remote work from the EU,...

SupportYourApp is seeking a skilled T3 Support Engineer to join our global, multilingual team. You will investigate complex issues, read code and logs, and collaborate with Engineering to deliver fast, reliable fixes. You will work in a fully remote setup, primarily from the EU, with a fixed night shift schedule and USD compensation. Strong SQL, backend...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be...

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to...