Business Process Analyst
hace 1 semana
#SomosAssistCard, una organización líder en asistencia integral al viajero.
Nuestra misión es ayudar a nuestros clientes ante cualquier inconveniente que se les presente durante su viaje en cualquier parte del mundo. Brindamos un servicio de calidad, en su propio idioma, disponible las 24 horas y los 7 días de la semana.
En Assist Card, creemos que el trabajo en equipo y la pasión son la clave para brindar la mejor asistencia a nuestros clientes.
¿Cuál es el principal desafío del rol?
El principal desafío del rol será brindar soluciones de negocio en un contexto de evolución e innovación digital, utilizando tecnologías ágiles como RPA y PowerApps.
Principales responsabilidades:
1. Co-realizar diagnósticos de los procesos de negocio o de soporte.
2. Colaborar en el diseño y/o rediseño de procesos y evaluar los requerimientos para su adopción, apoyando a las áreas en la transformación de los mismos.
3. Identificación de procesos que puedan tener aplicación de Automatizaciones (RPA o PowerApps): análisis de viabilidad metodológica de la automatización, análisis de factibilidad (costos/beneficios) y propuesta priorización, diseño detallado, implementación del nuevo proceso a nivel técnico y funcional, involucramiento de áreas impactadas en todo el recorrido, gestión de la demanda, planificación, validación con las áreas usuarias.
4. Promover la mejora continua y dar soporte desde el diseño hasta la gestión del cambio.
5. Publicar y actualizar el know how de los procesos de la compañía de forma integrada y centralizada, garantizando la gestión del conocimiento.
Esta oportunidad es para vos si contás con...
1. Formación académica: Ingeniería industrial, Administración de empresas, Sistemas o afín.
2. Conocimiento en metodologías de mejora continua (Lean), Design Thinking, Agile, Modelado de procesos (SIPOC, Kaizen, etc).
3. Experiencia en análisis y diseño de procesos, relevamiento, modelado y documentación de procesos.
4. Paquete Office: Nivel avanzado. Visio, Project, PPT, Excel, PowerBi.
5. Conocimientos de Power Automate y PowerApps MS o alguna otra de RPA (Automation Anywhere, etc).
Beneficios
️Prepaga Swiss Medical - Días off adicionales - Capacitación en idiomas inglés & portugués - Descuentos en plataformas educativas - Regalo de cumpleaños - Desayuno en la oficina: Snacks, frutas - Ayuda Económica para Guardería - Asistencia al viajero - Descuento en Gimnasios
Jornada Full time
Ubicación: Saavedra
Esquema híbrido 3x2
En Assist Card queremos que nuestros colaboradores sean los protagonistas de su propio viaje profesional,
¿Estás preparado para emprender un nuevo vuelo?
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