Senior Product Designer
hace 5 días
Hello from Dialpad As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don't need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job.
Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.
At Dialpad, work isn't a place you go, it's a thing you do.
And we don't just build products for everywhere workers—we are everywhere workers.
With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.
With a $2.2 billion valuation and over $500 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.
Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market.
We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaaS and UCaaS spaces.
Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings.
Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.
Design has been a core value in our company's DNA from the beginning, and as we've grown we continue to focus on becoming the best design-centric communication platform today.
This means you don't need to justify the importance of Design.
As a team member, you'll be able to be yourself, feel valued, supported, learn, and grow continuously.
About this roleWe are looking for a Senior Product Designer who will be at the helm of the physical experience for Dialpad in conference rooms and on desk phones.
You will unify hardware and software, understanding the needs of knowledge workers across needs and industries to help them connect with colleagues and customers alike, considering uncharted territory for integrations and automation as part of the end user experience.
ResponsibilitiesFoster a culture of innovation: Be a thought leader within the organization.
Facilitate workshops, craft experimentation plans, and push the boundaries of the expected to reshape communication and collaboration as we know it.Shape Dialpad through the eyes of our customers: Conduct user research and competitive benchmarking, leveraging findings to define mental models which determine where we can strengthen our offering to solve real customer pain.Create end-to-end experiences: Translate customer needs via research insights into end-to-end solutions that form differentiated new products and features, then designing workflows and detailed interactions to realize them.Design for delight and quality: Sketch, prototype and test ideas to quickly assess their viability and then sweat the details on interaction design, visual design and micro-interactions.
Contribute to our Design System "Dialtone".QualificationsA strong design practitioner and team member with 5+ years of experience designing digital experiences, preferably within an analytics or data-heavy context.Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex problems.Ability to work through the entire product development process, from discovery to solution generation - wireframes to detailed UI - visual design to final launch.
(Coding is not a requirement of this role).Experience with all facets of designing user experience: Design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions.Experience designing digital products and systems—not just websites.
You have helped ship products.Ability to iterate quickly through projects and regularly communicate progress.Strong visual design skills.
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