Customer Success Manager

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Microstrategy A tiempo completo

Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation.
We don't just follow trends — we set them and drive change.
As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.
But that's not all.
Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset.
This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market.
Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.
Our people are the core of our success.
At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies.
We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture.
As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day.
At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job DescriptionAs a Customer Success Manager, you will manage Strategy's Enterprise and mid-market accounts.
You will build strong relationships at multiple levels across the account as serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the Strategy platform to achieve their business goals.
You will ensure the highest customer satisfaction.
You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the Strategy platform.
Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, ensuring smooth and successful implementation.Account Management: Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.Conduct regular check-ins with customers to understand their evolving needs and challenges.Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.Financial Management: The Enterprise CSM will be responsible for managing a book of business of $6M ARR with accounts between $100K - $1.5M in ARR each.Provide accurate forecasting regularly to Sr. Director.Maintain a high retention and growth rate meeting set quarterly goals.Customer Advocacy: Identify and nurture advocates among our customer base to help promote our products and services.Encourage customers to provide testimonials, case studies, and referrals.Product Training and Education: Ensure customers are fully trained and share opportunities for additional education on new features and products.Issue Resolution: Act as a liaison between the customer and internal teams to address and resolve customer issues or concerns promptly.Escalate critical issues to the appropriate teams and ensure timely resolution.Renewals and Upselling: Ensure timely renewals of customer contracts.
Proactively address any risks to achieving the full renewal.Identify opportunities for upselling or cross-selling additional products or features and collaborate with sales as needed.Customer Feedback and Insights: Gather customer feedback and insights to inform product development and improvement efforts.Advocate for customer needs and priorities within the company.Metrics and Reporting: Maintain and update customer success metrics and KPIs.Provide regular reports on customer engagement, satisfaction, and product usage.QualificationsBachelor's degree in business, marketing or related field (or equivalent work experience).3+ years of proven experience in a customer-facing role, preferably in a customer success or customer renewal role.
Experience in upselling/cross-selling is a plus.Experience with Business Intelligence and AI products such as Strategy Platforms (MicroStrategy) or similar is a must.Effective communication and people skills.Excellent project management, problem solving and conflict resolution skills.Ability to work with cross-functional teams.Results-oriented with a focus on customer satisfaction and retention.Knowledge of cloud technology required (AWS, Azure, Google Cloud).Knowledge of customer success management tools (Totango, Gainsight) and CRM software (e.g.
Salesforce, Oracle) is a plus.Advanced/fluent English (verbal and written).In-person role: visiting clients, attending events and working from the office.Additional Information Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.
If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at ******.

#J-18808-Ljbffr

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Uplift People Consulting A tiempo completo

    **About Uplift People Consulting**We are a fast-growing startup in the Climate Tech space, dedicated to developing innovative solutions for companies to measure, respond, report, and monitor their changing water risk. Our mission is to accelerate the transition to a water-secure world.We are looking for a seasoned professional to join our Customer Success...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina AppsFlyer A tiempo completo

    AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of...

  • Customer Success Manager

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Cultivate Customer SuccessAs a Customer Success Manager - Microsoft Ecosystem at Sagan, you'll be responsible for cultivating strong relationships with customers to ensure their success with Microsoft products and services. With a focus on strategic planning and execution, you'll work closely with customers to develop customized solutions that meet their...

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina TripleTen A tiempo completo

    TripleTen is a leading digital education platform dedicated to helping companies close skills gaps through tailored, expert-led online training. We offer programs in Data Science, AI, Python Development, and Management, all designed to drive tangible results for our corporate partners.Our mission is to empower organizations with the tools and talent they...

  • Customer Success Manager

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Strategy A tiempo completo

    Strategy Autonomous City of Buenos Aires, Buenos Aires Province, ArgentinaCustomer Success ManagerGet AI-powered advice on this job and more exclusive features.Company DescriptionStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends — we set them...

  • Customer Success Manager

    hace 1 día

    Buenos Aires, Buenos Aires C.F., Argentina Auravant A tiempo completo

    Nos encontramos en la búsqueda de Ingenieros/as Agrónomos /as   con marcado perfil comercial para   sumarse a nuestro equipo como:  CUSTOMER SUCCESS MANAGER   Principales responsabilidades del rol:...

  • Customer Success Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Strategy A tiempo completo

    Strategy Autonomous City of Buenos Aires, Buenos Aires Province, ArgentinaCustomer Success ManagerGet AI-powered advice on this job and more exclusive features.Company DescriptionStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation.We don't just follow trends — we set them and...

  • Customer Success Manager

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Virginpulse A tiempo completo

    Company Overview:At Virginpulse, we are embarking on a journey to achieve a more productive and sustainable future. We value diversity and inclusion across all dimensions.Job Description:As a Customer Success Manager at Virginpulse, your responsibilities include identifying new business opportunities, creating strategies to convert them, coordinating sales...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina MicroStrategy® Incorporated A tiempo completo

    Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends — we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and...

  • Customer Success Manager

    hace 15 horas

    Buenos Aires, Buenos Aires C.F., Argentina goFLUENT A tiempo completo

    We are looking for a Customer Success Manager to help grow our Latin American Market.You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.What You'll DoPartner with clients to understand their current and future training needs,...

  • Customer Success Expert

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Kastech Software Solutions Group A tiempo completo

    **Job Description**We are seeking an experienced Operations and Process Manager to join our team. As a key member of our Customer Success department, you will be responsible for identifying and resolving on-the-ground issues faced by our agents at the Partner Support Operations (PSO) level.

  • Remote Customer Success Manager

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Tether Operations Limited A tiempo completo

    Job SummaryFundraise Up is seeking a highly skilled customer success professional to lead our SMB (small & mid-size) Customer Success team. As a member of our team, you will be responsible for developing and executing strategies to drive success across a growing cohort of approximately hundreds of SMB customers. Your primary objective will be to ensure a...

  • Senior Customer Success Manager

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Xelere A tiempo completo

    At Xelere, we're empowering businesses to reach new heights. As a Senior Customer Success Manager, you'll play a pivotal role in building lasting relationships with our partners in the LATAM region. With a portfolio of 100-150 accounts, you'll engage in onboarding, retention, and cross-selling efforts to increase payee population.What You'll DoCollaborate...

  • Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina MicroStrategy Incorporated A tiempo completo

    MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in...

  • Senior Customer Success Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina INARCH A tiempo completo

    Company DescriptionStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends — we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better...

  • Customer Success Manager

    hace 15 horas

    Buenos Aires, Buenos Aires C.F., Argentina BlueSnap, Inc A tiempo completo

    Matific is a leading global EdTech provider, delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a global team of over 200+ employees, we...

  • Strategic Customer Success Consultant

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About This Role: As an Enterprise Account Manager at Sagan, you will be responsible for driving sales at our company and coordinating with the internal team for solution delivery.The Ideal Candidate: You have a proven track record of success in enterprise software sales, customer success, account management or business development. You possess strong sales...

  • Customer Success

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina MONDELEZ ARGENTINA SOCIEDAD ANONIMA A tiempo completo

    Customer Success & Marketing SpecialistWe are seeking a proactive, empathetic individual with excellent communication skills to join our team as a Customer Success & Marketing Specialist. This role is balanced equally between ensuring customer satisfaction and driving marketing initiatives, making it perfect for someone who enjoys a diverse range of...

  • Customer Success Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Microstrategy A tiempo completo

    Unlock Your Potential as a Customer Success ManagerAt Microstrategy, we're transforming organizations into intelligent enterprises through data-driven innovation. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionize how businesses operate.The...

  • Customer Success Lead

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Strategy A tiempo completo

    We're a market leader in enterprise analytics and mobility software, empowering people to make better decisions and revolutionizing how businesses operate. Our innovative solutions have reshaped the financial landscape and solidified our position as a forward-thinking force in the market.Job RequirementsWe're looking for a results-driven Customer Success...