Customer Success Manager
hace 1 semana
As a Customer Success Manager - Microsoft Ecosystem at Sagan, you'll be responsible for cultivating strong relationships with customers to ensure their success with Microsoft products and services. With a focus on strategic planning and execution, you'll work closely with customers to develop customized solutions that meet their unique needs.
Key Responsibilities:
- Learns customer engagement role and develops foundational relationships with key customer stakeholders.
- Gathers information on the business and Information Technology objectives for customer organizations, identifies customer needs, and creates a shared plan to support outcomes.
- Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects.
What You'll Bring:
A minimum of 5 years of successful enterprise software sales, customer success, account management, or business development experience. Strong relationship-building skills, cloud & AI skillset, and consultative approach. Prior experience with Microsoft and a deep understanding of the company's ecosystem, including Enterprise on-premises, hybrid, and cloud software and services portfolio.
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