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Technical Analyst I
hace 1 semana
At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success.
Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader.
Our solutions are trusted by a diverse range of global industry leaders.
Here's why you'll thrive at Varicent:
Innovate with Purpose: Build impactful solutions for customers worldwide.Join Excellence: Work in a diverse, collaborative, and innovative team.Shape the Future: Lead in redefining revenue optimization.Grow Together: Unlock your potential in a supportive environment. THE OPPORTUNITY Our Technical Support Team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our SaaS solutions.
They troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products.
THE TEAM The Technical Analyst I works with clients to resolve issues, lead conversations, and coordinate activities across departments.
As a Technical Analyst, you will work alongside experienced technology leaders for both on-premises and SaaS products.
You will also be exposed to a variety of technologies and take responsibility for creating a positive customer experience.
Technical Skills WHAT YOU BRING1+ years of relevant technical experience.Familiar with relational database concepts, both basic administration and SQL scripting.Familiar with client-server architecture.Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience.Troubleshooting experience for web-based applications. Collaboration And CommunicationCEFR B2 level English proficiency or higher is required.Ability to work and collaborate effectively in cross-functional teams. What You'll DoResolve technical problems by troubleshooting incidents.Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.Support KPI targets (SLA, QA, Resolution, etc.
).Available for scheduled weekend coverage for on-call rotation. 1-3 MONTHSFamiliarize oneself with the organization's systems, processes, and team dynamics.Complete training and start solving support cases. 4-6 MONTHSDemonstrate proficiency in using relevant analytical tools and technologies.Actively contribute to team projects and initiatives. 7 MONTHS & BEYONDBe able to solve 99% of cases without assistance.Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions.Build and maintain positive relationships with key stakeholders. NoteThis role requires employees to work within Eastern Standard Time (EST) business hours.
Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.This position is fully remote.
We embrace a results-driven work culture, focusing on performance and collaboration over location. BenefitsMarket Leading Compensation Package.Wellness Programs to Support Health and Wellbeing.Remote Work Flexibility.Comprehensive Employee Insurance Coverage.Global Connected Culture.Continuous development opportunities. Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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