Technical Associate, Critical Parts Management
hace 1 mes
Job Description - Technical Associate, Critical Parts Management (MER00039O8) Technical Associate, Critical Parts Management Group: Mercedes-Benz Group AG
About Us Mercedes-Benz USA is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team.
Job Overview Provide parts information support to all Mercedes-Benz dealers to ensure that they can provide the highest level of service to clients. Maximize Client CSI, reduce the incidents of buy-backs, and resolve dealer parts issues by providing timely and accurate information on the technical application and order status of Mercedes-Benz parts.
Responsibilities Ensure all retail backorders are adequately addressed with supplier orders and reconciled with Dealer Assistance Center.Leverage multiple systems including SAP Paragon, JDA, and internal Daimler systems to effectively manage and resolve critical cases.Utilize Auto-CAD software to find technical alternatives and reduce critical backorders.Prioritize backordered issues and escalate to vendors for resolution.Communicate to management, field, and dealers the status of issues.Identify and resolve exceptions with the supply chain (e.g., retailer data entry errors, late orders, parts substitutions).Resolve urgent orders to assure dealer/client satisfaction and avoid delays.Proactively identify potential constrained parts and escalate early to remedy the issue in a timely manner.Ascertain availability of parts and provide accurate estimates of arrival times based on research in Paragon/SCM and Accessory Product Management.Monitor ETA database, create cases, release parts, and respond to dealer escalations and inquiries.Utilize machine learning dashboard to address future critical backorders.Initiate contacts with SSPs at the PDCs to confirm stock, accuracy, expedite specific shipments, and ascertain ship status.Track progress of parts orders from shipment to delivery.Provide SCM, Parts Technical, and Product Management with information on new items and undocumented changes in parts applications.Compile and maintain the departmental database of technical alternatives parts to help resolve future backorders.Complete special assignments as assigned by Supervisor or Department Manager in the allotted time.Assist in the training and development of newly hired staff.Qualifications Bachelor's Degree (accredited school) or equivalent work experience with emphasis in:
Supply Chain ManagementBusiness AdministrationTechnical Management-LogisticsTransportation ManagementKnowledge (necessary to perform proficiently in this job) Automotive-Retail: Proficient knowledge of retail processes and procedures.Business – General: Proficient knowledge of fundamental business practices and concepts.Finance: General knowledge of key financial indicators and controls.Integrated Supply Chain Management (ISCM): Comprehensive knowledge of process-oriented, integrated approaches.Parts and Accessories: Comprehensive knowledge of parts and accessories businesses and marketing strategies.Processing: General knowledge of processes, quality control, costs, and techniques for efficiency.Purchasing: Proficient knowledge of acquisition techniques.Vendor Management: Comprehensive knowledge of agency/vendor management.EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees.
OrganizationPrimary LocationOrganization: Mercedes-Benz USA, LLC
Primary Location: United States of America-Georgia-Atlanta
Work LocationsOne Mercedes-Benz Drive, Atlanta, 30328
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