Middle/Senior Client

hace 5 días

Buenos Aires, Buenos Aires C.F., Argentina Agileengine Teletrabajo Freelance A tiempo completo

Middle/senior Client & Contractor OnboardingAgileEngine What you will do: Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success.Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered.Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track.Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs.
Document onboarding steps and maintain records to track progress and success.Plan Presentation: Develop and present onboarding plans tailored to each client's needs and ensure alignment with project goals.Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future onboarding experiences.Must haves: Strong Communication Skills: Excellent verbal and written skills, with the ability to communicate clearly and professionally with both clients and contractors.Customer Service Orientation: A client-first attitude with a commitment to providing a positive and supportive onboarding experience.Responsiveness & Reliability: Punctuality, responsiveness, and follow-through are essential in this role.Attention to Detail: Highly organized with a keen eye for detail, ensuring accuracy in documentation and onboarding tasks.Experience with Onboarding Strategies: Prior experience developing and presenting onboarding plans.Multitasking Ability: Capable of managing multiple onboarding tasks and tracking progress across various projects.Technical Proficiency: Familiarity with tools such as Google Sheets, Slack, Asana and other onboarding-related software.Upper-intermediate English level.The benefits of joining us: Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.Job Types: Full-time, Contract

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