La Customer Care Program Manager
hace 4 días
LA Customer Care Program Manager page is loaded
LA Customer Care Program ManagerApply locations: Buenos Aires, Argentina; Lexington, KY, USA
Time type: Full time
Posted on: Posted 11 Days Ago
Job requisition ID: R3541
Responsibilities: We are seeking a dedicated and experienced Customer Care Program Manager to join our team.
The ideal candidate will be responsible for managing and nurturing our relationships with our Managed Print Services (MPS) Accounts and our overall customer base, ensuring high levels of customer satisfaction and loyalty, and overseeing the development and execution of customer care programs as well as the Customer Care Specialist.
Develop and implement a comprehensive customer care program that ensures high levels of customer satisfaction and loyalty.Lead, coach, and mentor a team of customer care specialists and customer care senior specialists, providing them with the training and support they need to excel in their roles.Handle complex customer cases, including aged cases, ensuring they are resolved efficiently and effectively.Use customer service software or CRM systems to track and manage customer cases, identify trends and patterns, and drive improvements in the customer service process.Coordinate with internal teams to resolve customer issues and improve the customer experience.Prioritize workloads and manage multiple cases simultaneously, ensuring all cases are resolved within established SLAs.Communicate effectively with customers, addressing their concerns and frustrations in a professional and empathetic manner.Use data from customer cases to identify common issues causing delays in case resolution and develop strategies to address these issues.Handle pressure in a fast-paced, high-pressure environment, maintaining high levels of customer satisfaction.Train and guide customer care team members on the implementation of customer care programs.Perform other duties as assigned.This position may require some business trips, 2 to 4 times a year.
Qualifications: Proven work experience as a Program Manager, Customer Care Manager, or similar role.Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.Solid experience with CRM software and MS Office (particularly MS Excel).Experience in delivering client-focused solutions based on customer needs and in designing and implementing customer care programs.Proven ability to manage multiple account management projects and customer care programs at a time, while maintaining sharp attention to detail.Excellent listening, negotiation, problem-solving, organizational, and leadership skills.Strong verbal and written communication skills.
Must be able to speak English and Spanish; Portuguese is a plus.BA/BS degree in Business Administration, Marketing, or relevant field.The Customer Care Program Manager will play a crucial role in maintaining and enhancing our company's reputation for excellent customer service.
If you are a skilled communicator with a knack for problem-solving and a passion for customer service, we would like to meet you.
How to Apply? Are you an innovator?
Here is your chance to make your mark with a global technology leader.
Apply now
Global Privacy Notice: Lexmark is committed to appropriately protecting and managing any personal information you share with us.
Click here to view Lexmark's Privacy Notice.
#J-18808-Ljbffr
-
Customer Care Program Director
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Lexmark A tiempo completoAt Lexmark, we are seeking a dedicated and experienced Customer Care Program Manager to join our team in the Americas region. As a key member of our global organization, you will play a crucial role in maintaining and enhancing our company's reputation for excellent customer service.About the RoleThis is an exciting opportunity for a skilled communicator...
-
Hospice Care Manager
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Community Hospice & Palliative Care A tiempo completoJob DescriptionAt Community Hospice & Palliative Care, we are seeking a skilled Hospice Care Manager to join our team.Primary Responsibilities:Conduct regular assessments of patients' physical, functional, psychosocial, and environmental needs and activities of daily living.Document patient information accurately and thoroughly in accordance with Community...
-
Customer Success Program Manager
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Appsflyer A tiempo completoCompany OverviewWe empower brands to create meaningful customer relationships by leveraging technology and data insights. Our innovative approach helps businesses deliver exceptional experiences while prioritizing customer privacy.Job DescriptionAs a Customer Success Manager, you will be responsible for driving customer growth within our Scaled Client...
-
Customer Care Professional
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Betsson AB A tiempo completoClient Care ProfessionalWe are seeking a highly skilled Client Care Professional to join our team in Argentina. The successful candidate will provide exceptional customer care, ensuring seamless interactions and resolving issues efficiently.Your key responsibilities will include:Responding to customer inquiries and resolving complaints.Proactively...
-
Amex Customer Care Advocate
hace 24 horas
Buenos Aires, Buenos Aires C.F., Argentina Apmseason A tiempo completoAbout AmexAmerican Express is a global leader in the financial services industry, and we're always looking for talented professionals to join our team. Our commitment to customer service excellence has earned us a reputation as one of the most respected companies in the world.Job SummaryWe are seeking a highly skilled Customer Care Professional to join our...
-
Customer Care
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina In Move Consulting A tiempo completo**In Move Consulting** se encuentra en la búsqueda de un/a **Analista de Customer Care **para una importante empresa que brinda **Servicios de Catering**, ubicada en el **Parque Industrial de Burzaco, Provincia de Buenos Aires**.**Responsabilidades**:- Atención de reclamos o incidentes de nuestros clientes.- Recolección de datos, análisis y...
-
Administrativo Customer Care
hace 12 horas
Buenos Aires, Buenos Aires C.F., Argentina buscojobs Argentina A tiempo completoIncreíbles descubrimientos comienzan con un trabajo gratificante.Ser parte de algo significativo es lo que te espera con nosotros.Conoce todo sobre esta oportunidad de pasantías en Boston Scientific, donde nos dedicamos a transformar vidas a través de soluciones médicas innovadoras que mejoran la salud de los pacientes en todo el mundo.Hoy en nuestro...
-
Customer Care Professional With Advanced German
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Aexp A tiempo completoYou Lead the Way. We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining...
-
Customer Care Professional With Advanced French
hace 12 horas
Buenos Aires, Buenos Aires C.F., Argentina Aexp A tiempo completoYou Lead the Way. We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining...
-
Rn Case Manager
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Community Hospice & Palliative Care A tiempo completoPrimary Responsibilities:Performs skilled nursing activities so that the nurse:Completes assessment of patients regularly and on-going as patients' conditions warrants.Assessments include physical, functional, psychosocial and environmental needs and activities of daily living.Responsible for the input of patient information into the electronic medical...
-
Buenos Aires, Buenos Aires C.F., Argentina Aexp A tiempo completoAxp aims to make a difference in people's lives by providing them with the tools and resources they need to succeed. As a customer care professional, you will play a crucial role in delivering exceptional customer experiences that drive customer satisfaction, effectiveness, efficiency, and quality.Main Responsibilities:Deliver extraordinary customer care by...
-
Customer Success Manager
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Appsflyer A tiempo completoAppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room and privacy-preserving technologies.Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of...
-
Technical Program Manager
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina Jobfinder Spain A tiempo completoJobfinder Spain is currently seeking a Technical Program Manager to join its team. In this role, you will work closely with cross-functional teams to develop, implement, and monitor programs aimed at driving business outcomes. Your focus will be on creating and delivering comprehensive program plans, which will serve as the roadmap for achieving specific...
-
Customer Advocacy Program Lead
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina Citi A tiempo completoAbout the Role:We are seeking a highly skilled and experienced individual to lead our customer advocacy program in the Americas. The Senior Specialist, Customer Reference, will be responsible for developing and executing a strategy to engage and advocate for our customers, leveraging their experiences and testimonials to drive brand awareness and sales...
-
Representante De Customer Care
hace 12 horas
Buenos Aires, Buenos Aires C.F., Argentina Boldt S.A A tiempo completoNos encontramos en búsqueda de un/a Representante de Customer Care para nuestra Unidad de Negocio bplay que será responsable de proveer soporte y atención personalizada a los clientes a través de canales escritos y telefónicos, asegurando una experiencia de calidad que cumpla con los estándares establecidos.Sus tareas fundamentales serán:Analizar...
-
Success Program Lead
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina AppsFlyer A tiempo completoWe're looking for a talented and experienced Sales Growth Specialist to join our Customer Success team as a Customer Success Manager. In this role, you'll be responsible for driving sales growth through strategic initiatives and collaborating with internal stakeholders to expand our customer base.Main Tasks:Own program-wide customer satisfaction, retention,...
-
Relationship Care Professional
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completo**Job Summary**American Express seeks a highly skilled Relationship Care Professional to provide exceptional relationship care on every interaction, driving brand loyalty and advocating for customers' needs.The successful candidate will possess fluency in writing and speaking advanced German, with English as a must. They will also have demonstrated...
-
Customer Experience Manager
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina Roche A tiempo completoCustomer Experience Manager RoleWe are seeking a Customer Experience Manager to join our team at Roche. In this role, you will be responsible for building therapeutic area awareness with external stakeholders and internal collaborators, and for establishing, cultivating and driving partnerships with outside organizations (relevant medical societies and...
-
Pet Care Specialist
hace 54 minutos
Buenos Aires, Buenos Aires C.F., Argentina The Vets A tiempo completoAbout UsThe Vets is a leading provider of Home Pet Care, dedicated to delivering exceptional care and support to pet owners across the country.We are revolutionizing the pet care experience by leveraging technology, enabling our best-in-class veterinarians to bring their expert care directly to clients' homes, providing a stress-free environment.Our...
-
Buenos Aires, Buenos Aires C.F., Argentina Aexp A tiempo completoYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...