M365 Specialist
hace 1 semana
M365 Specialist - EY Global Delivery ServicesCompany: EY
Job Title: M365 Specialist (Supervising Associate)
Location: AR
Function: Microsoft M365 Engineer
Skill Level: L4
Expertise in: M365 Tenant management, PowerShell Automation, Security & Compliance features.
Sub Function: Microsoft 365 Services
Reports to: Global M365 Engineering Services Lead John George
Job SummaryThis role is for an experienced M365 engineer, with good knowledge around the M365 platform and its associated services.
The individual will also be providing support for areas involving PowerShell scripting, licensing, provisioning, authentication, MS Graph API, etc., with a good understanding of M365 RBAC models, AAD, M365 Groups, and in-depth understanding of Security & Compliance features.
The role is part of a Global EY Microsoft 365 support team in a large, complex, and multinational environment.
Essential Functions of the JobCore M365 engineering work (mainly focused on M365, identity lifecycle management, M365 license assignment, service delivery and management, incident/problem triage of managed services).Administering Power Platform services like Power Automate, Power BI, and Power Apps.
Experience in Power BI administration, Premium capacity, Data connections, Gateways, Power Platform Environment management.Working with other engineers and operations staff to test, implement and transition new services, or upgrades to existing core foundational services in the M365 space.Support for the various existing services such as end-user Mailbox provisioning, M365 identity integration, environment management, Azure AD Group Based licensing.Provide input and recommendations on areas of service improvement both from a technical point of view, but also from a process perspective.Responsible for certain technical and non-technical deliverables within assigned projects and areas of responsibility, including collaboration with solution architects, engineers, operational staff, project managers, and core service owners.Reporting and KPI statistics gathering to complement service ownership.Analytical/Decision Making ResponsibilitiesProactively anticipate service issues before they occur and able to make recommendations around resolution.
Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously.
Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
Knowledge and Skills RequirementsEssential Experience with M365 implementations ideally across multiple sites and geos.Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management, etc.Experience with integrating internal infrastructures and processes with Office 365 cloud environments, including security and RBAC models.Windows and Remote PowerShell scripting, Graph API skills.Strong documentation and troubleshooting skills.Excellent communication and presentation skills.Beneficial Good understanding of core and secondary M365 services such as Stream, Yammer, etc.Expertise in PowerShell Automation.Good understanding of Azure and Active Directory in a multi-forest/domain infrastructure, including authentication and authorization principles.User account management and troubleshooting.Technical project management skills.Good soft skills.Supervision ResponsibilitiesNo direct supervision responsibilities for this role, but needs to have the ability to network with technical and non-technical contacts across various teams to help provide appropriate support for existing services, as well as helping to drive delivery of solutions and/or resolution of various problems.
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