Portfolio And Service Management Lead

hace 3 días

Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

IAM Portfolio and Service Management Lead Today's world is fueled by vast amounts of information.
Data is more valuable than ever before.
Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.
Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets
Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen.
Together, the efforts of our dedicated team helps protect the EY brand and build client trust.
Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle.
You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.
The opportunity Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely.
As a member of the IAM team, the role will drive our Portfolio and Service Management deliverables and contribute towards the execution of an IAM roadmap that meets security requirements, including but not limited to security for a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.
This role will assist the IAM team to define and implement an end-to-end service management framework and process to enhance the delivery of IAM services to the rest of the business.
This will include creating a structure for all IAM services including publication, intake, metrics, customer feedback, reporting, and lifecycle management.
You will coordinate the development of our formalized service framework, and work with service owners to define, document, and socialize our services and the value provided to our customers and the firm.
Your key responsibilities Ensures the Service Portfolio Management process is fit for Purpose.Oversee, develop and manage IAM service management processes to ensure that all services/products are delivered according to agreed upon targets.Assists in the definition of services and its offering(s).Assists in the determination of key performance indicators for strategic, financial and relationship measurements.Conducts service portfolio reviews.Makes recommendations for service improvement plans.Develop and implement framework and process for service relationship management and customer feedback mechanisms.Monitor and report on service/operational levels and perform regular customer/service provider reviews.Lead, develop, and implement enterprise service management best practices.Contribute to short term and long term strategic road maps for IAM service management and ensure goals and initiatives are aligned with the IAM mission, vision and objectives.Translate business needs to service offering requirements.Position the IAM organization to embrace and support emerging customer service driven needs.Collaborate with IAM teams to review existing processes, capture operational challenges, and develop business requirements for improvement.Measure and determine ways to improve customer satisfaction and engagement.Ensures the Service Catalogue is presented in business language that customers can understand.Skills and attributes for success Strong interpersonal, communication, consultative, and people management skills.Ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment.Ability to effectively work with customers and management personnel on all levels, business areas and across cultures.Fluent in spoken and written English.To qualify for the role you must have Bachelor's degree in Information Assurance, Computer Science, Information Systems or equivalent work experience.10+ years of practical experience in the field of IT, with 5+ years of experience in Service Management.Experience establishing pragmatic customer service management frameworks in new environments.Advanced knowledge of IT Service Management (ITSM).Working knowledge of ITIL processes, particularly Request, Problem, Incident and Change Management, how they interrelate, and how they can be adopted successfully.Excellent oral and written communication skills.
Must be able to explain complex technical issues in a way that non-technical people can understand.
Must be able to explain customer needs and priorities in a way that technical people can understand.Experience with capturing and developing business requirements and translating into IT specifications.Familiarity building out dashboards and/or metrics.Ideally, you'll also have ITIL Foundation v3 or v4 certification or equivalent and additional Advanced ITIL certifications.The ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment.General knowledge of identity and access management concepts and services.What we look for The ability to work with a high degree of independence.Able to build strong relationships with people at all levels of the organization.Able to foster inclusiveness and participation from all team members.What we offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward.
Here, you can combine global opportunity with flexible working.
The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.
Your recruiter can talk to you about the benefits available in your country.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.
Please contact us to request accommodations.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
Apply now.

#J-18808-Ljbffr

  • Portfolio and Service Management Expert Lead

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    As our new Portfolio and Service Management Expert Lead at Iris Software, you will be responsible for overseeing the development and management of our IAM service management processes. This includes ensuring that all services/products are delivered according to agreed upon targets, defining services and its offering(s), and determining key performance...

  • Service Portfolio Manager

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    Iris Software is seeking a highly skilled Portfolio and Service Management Expert Lead to join our team. As a key member of our Information Security team, you will play a critical role in driving our IT service management strategy forward.Our Information Security professionals enable us to work securely and deliver secure products and services, as well as...

  • IT Service Management Director

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    At Iris Software, we are committed to being an inclusive employer, providing a work environment where everyone feels valued and respected. As our new Portfolio and Service Management Expert Lead, you will play a critical role in driving our IT service management strategy forward. Our Information Security professionals enable us to work securely and deliver...

  • Product Design Lead in Commercial Management

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Business Commercial Management A tiempo completo

    We are looking for a Product Design Lead to join our Commercial Management team. In this role, you will lead the design of products that meet the needs of our clients and users.About the RoleYou will partner with Product Managers, Engineers, Project Managers, and other Designers to deliver high-quality products.You will lead user-centered exercises to build...

  • Cyber Security and Identity Governance Specialist

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    About Iris SoftwareWe empower businesses with innovative security solutions and exceptional service delivery. Our collaborative environment fosters growth, development, and career advancement opportunities for our people.Your Key ResponsibilitiesAdvocate for internal customers and address business challenges.Educate stakeholders on the capabilities available...

  • Enterprise Key Management Lead

    hace 23 horas

    Buenos Aires, Buenos Aires C.F., Argentina Trinetix A tiempo completo

    Enterprise Key Management Lead: Today's world is fueled by vast amounts of information.Data is more valuable than ever before.Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.Join a global team of almost 900 people who collaborate to support the business of EY by...

  • Enterprise Key Management Lead

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Trinetix A tiempo completo

    Enterprise Key Management Lead: Today's world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 900 people who collaborate to support the business of EY by...

  • Portfolio Management Director

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina FullStack Labs A tiempo completo

    Deliver High-Quality Products and Drive Business GrowthWe are FullStack Labs, a company that prides itself on delivering high-quality products and driving business growth. We are seeking an experienced technology professional to join our Client Technology Platform team and help us achieve our goals.About the RoleThis is a unique opportunity to join our team...

  • IT Service Delivery Lead

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    The Role of an IT Service Management Leader in Iris SoftwareWe are seeking an experienced IT Service Management professional to lead our efforts in delivering high-quality IT services to our customers. As an IT Service Management Leader, you will be responsible for overseeing a team of professionals who work together to design, implement, and operate IT...

  • Business Modules Portfolio Manager

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina FullStack Labs A tiempo completo

    Drive Business Growth with Innovative Technology SolutionsFueled by strategic investment in technology and innovation, FullStack Labs is driving growth and solving complex business problems for its clients through a robust technology platform. As a champion for change and growth, you will be at the forefront of integrating emerging technologies to create...

  • Portfolio Manager

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina Tbwa ChiatDay Inc A tiempo completo

    The ideal candidate for this Portfolio Manager position at Rootstrap will have a proven track record of delivering projects on time and within quality standards. As a Portfolio Manager, you will be responsible for overseeing a portfolio of projects from various clients.Main Responsibilities:Client Relationship Management: Act as the primary point of contact...

  • Global Lead

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    IAM Global Lead – Process Support and Service Introduction Today's world is fueled by vast amounts of information.Data is more valuable than ever before.Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.Join a global team of over 950 people who collaborate to support...

  • Information Security Portfolio Owner

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    Cybersecurity Service Manager RoleThe Cybersecurity Service Manager will be responsible for driving the execution of our Identity and Access Management (IAM) roadmap, ensuring it meets the organization's security requirements. This role will require strong analytical skills, excellent communication abilities, and a deep understanding of cybersecurity...

  • Customer Service Lead

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina Ar12 Alcon Laboratorios S.A. Company A tiempo completo

    Job DescriptionWe are seeking a Customer Service Lead to join our team at Ar12 Alcon Laboratorios S.A. Company.Key Responsibilities:Providing customer service and support via phone, online chat, or textResolving customer issues through analysis and problem-solvingLiaising between customers, production, and distribution departmentsRequirements:Excellent...

  • Idm Service Owner

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    IAM Identity Management Service Owner Today's world is fueled by vast amounts of information.Data is more valuable than ever before.Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play.Join a global team of over 950 people who collaborate to support the business of EY by...

  • Digital Transformation Key Management Specialist

    hace 20 horas

    Buenos Aires, Buenos Aires C.F., Argentina Trinetix A tiempo completo

    Job OverviewWe are seeking a highly skilled Digital Transformation Key Management Specialist to join our team at Trinetix. As an Enterprise Key Management Lead, you will be responsible for guiding the strategy, architecture, engineering, and operations of our global enterprise key management service.This role requires a strong understanding of digital...

  • SAP FICA Senior Implementation Lead

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Canonical - Jobs A tiempo completo

    Canonical - Jobs Overview:We are seeking a highly skilled SAP FICA Senior Implementation Lead to join our team. In this role, you will lead customer-facing project implementations with a focus on SAP S4HANA MM (Materials Management) solution portfolio.Your responsibilities will include conducting customer workshops to understand business process requirements...

  • Risk Management Lead

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Glencore International AG A tiempo completo

    As a Risk Management Lead at Glencore International AG, you will be responsible for identifying and mitigating risks associated with our Argentinian company's operations. This includes overseeing compliance programs, conducting risk assessments, and providing advisory services to stakeholders.Our company is committed to responsible sourcing and mitigating...

  • IT Service Management Strategist

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    Job DescriptionWe are seeking a talented IT Service Management Strategist to join our team. In this role, you will be responsible for developing and implementing strategic initiatives to promote continuous improvement of our Information Security Program.The successful candidate will have a deep understanding of IT service management and process improvement,...

  • Customer Service Team Lead

    hace 21 horas

    Buenos Aires, Buenos Aires C.F., Argentina Techunting A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Sr to lead our customer service team at Techunting. As a key member of our organization, the ideal candidate will ensure seamless customer interactions and drive satisfaction across all touchpoints.The successful candidate will have a proactive approach to problem-solving, exceptional...