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Amenities Services Lead
hace 1 semana
FUNCTION: At JPMorgan Chase & Co., we strive to provide a great employee and client experience at our offices throughout the world.
As the Amenities Services Operations Manager for Buenos Aires, you will report to the JPMC Amenity Services regional lead and be responsible for defining the service offering strategy and managing the day-to-day operation of all employee food and beverage services as well as receptionist service, conference rooms, and the JPMC Client Center at all JPMorgan Chase & Co locations in Buenos Aires.
Additionally, you will assist with maintaining interdepartmental relations and integrating the Amenities Services with the facilities plan of operation.
RESPONSIBILITIES:
Partner closely with local stakeholders including senior management and act as single point of contact (SPOC) for Amenity Services in Buenos Aires; proactively assess the local needs and ensure excellence in delivery of services at all times and work on solutions to address any identified opportunities.Partner with JPMC's Managed Service Providers (MSP) to define service strategy and oversee day-to-day operations of all Amenity Services areas supported by third parties:Dining Services: All employee and client dining services including office coffee (pantries), micro market (retail), and cafeteria services.
Also, supervise coordination and execution of catering requests including needs for clients/visitors' meetings (menus, approvals, communication with hosts, and on-time supervision).
Work with MSP to ensure proper maintenance of all beverage and pantry stations, including inventory and restocking supplies.Reception Services: Reception desks services including all related to bookings, meetings, and events with clients and client center routine.On a daily basis conduct a walkthrough and inspect conference rooms, cafeterias/pantry areas, dining areas, reception areas to ensure proper set up, cleanliness, food and beverage stocking (where applicable), and that all equipment is operational.
Address any identified issues with the MSP or JPMC functional area (i.e., facilities management, technology, etc.
).Manage JPMC Buenos Aires Client Center operations including but not limited to staff working hours, improvements, projects, space refresh, china & silverware standards, purchases, supplies orders, and others related to this service.Manage local JPMC Amenity Services employees.Manage all Amenities Services vendors and technicians, ensuring they are properly onboarded and following company policies.Interact with porters (maintenance staff), audio visual (GTI), and internal clients.Submit facilities management requests as needed to ensure proper maintenance and upkeep of Amenity Services areas.Process Amenity Services related invoices and manage all budget and expenses control.Adhere to all Amenities Services standard operating procedures (SOP) and Job Aids including but not limited to client centers and receptionists.Manage all Dining experience in all 3 buildings in Argentina, developing with local partner (Compass) several different services as Micro Market, Catering, Events, and Office coffee program.Guarantee that Compass and Nespresso provide financial and operational reports on time and upload in the global SharePoint and make sure the service is profitable and efficient.Plan and execute local strategy aligned with regional objectives, working closely with SBMs and LOBs heads to meet their expectations.Review and update uniforms, training program, local spaces to increase clients/visitors experience, providing first class service from the beginning to the end.Perform any other job-related duties as assigned.Meet the time and quality standards set by Amenity Services regional manager for any additional assignments.SCOPE: Work closely with the Amenity Services leaders, technology, and firm wide product users to design and execute strategies that will enhance the client and employee experience.
This position will provide the interface between groups and influence strategic priorities and delivery of a world-class amenity services local strategy & business planning.
KNOWLEDGE AND SKILLS:
Bachelor's degree in hospitality, business management, or related field preferred.Five years of hospitality experience in restaurants, 5-star hotels, corporate dining, education, event planning, health care, and/or related food & beverage service operations with high touch customer service required.Demonstrated excellence in guest service skills: reliable, consistent, informative, and pleasant.High touch approach, exercise strong customer service and communication skills.Demonstrated ability to anticipate and solution for internal and external clients' needs.Strong knowledge of styles of service such as casual dining, fine dining, buffet, ala carte, etc.Catering and experience with audio-visual media preferred.Self-motivated and works well with others.Effective interpersonal skills.
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