Operations and Services Lead
hace 1 semana
About the Role:
The Operations and Services Lead will oversee the day-to-day operations, ensuring high standards of service delivery and fostering collaboration among team members and other internal teams.
As a key member of the leadership team, this role will be responsible for aligning community goals with the business strategy, leading teams, and managing daily operations to maintain excellent customer service.
Key Responsibilities include:
- Supporting the General Manager in setting clear goals, providing feedback, and fostering a culture of accountability and continuous improvement.
- Managing operational processes to ensure adherence to company standards and health & safety regulations.
- Maintaining high standards of resident satisfaction through effective coordination and implementation of tasks, actions, and processes.
- Collaborating with internal teams and external stakeholders for effective property management.
- Driving initiatives to enhance overall property performance and compliance with regulations.
About Urbanest:
Urbanest is a dynamic and growing company dedicated to delivering responsible, sustainable communities across London. With a focus on student accommodation, we offer an amazing living experience with residents from top universities.
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