Executive, Transport Coordinator

Job Description - Executive, Transport Coordinator (Based in Senai) (MER0003CG3) Group: Mercedes-Benz Group AG
Objective of Job Accountable for all air, ocean and land transportation related topics, including Standard Operating Procedures (SOP) setup and Key Performance Indicators (KPI).Daily transportation operational tasks in SPM@TM:Transportation planning.Cooperate and work in close collaboration with respective SPs key contacts to ensure seamless logistical transportation.Application of DG knowledge and experience to ensure adherence and compliance with customs laws, regulations, importation, exportation, and transhipment clearance processes and guidelines.Contribute to contingency planning for seasonal impacts; avoidance of volume bunching at gateways.Contribute to the development, monitoring, and overseeing of Improvement Measures governance on transportation with regular performance review cadence by conducting root cause analysis with corrective actions through internal/external collaboration.Job Responsibilities Ensure both air and road transportation ASN and confi data from vendor is transmitted prior to shipment arrival and delivered to SP TM Operator for custom/forwarding handling.Manual creation of ASN as required for both air shipment and road transport when auto transmission of data fails.Match sea shipment invoice numbers against Avis shipping details from vendors.Monitor SP TM Coordinator is compiling and processing the shipping details to forwarder in a timely manner for customs declaration.Sort and organize all sea freight invoices against Avis for Service Provider for declaration purposes and Accounts Department.Liaise with customers on transportation related issues and coordinate with appropriate stakeholders for further actions.Send outbound flight delay notifications to customers.Rectify outbound documentation errors reported by SP.Liaise with SP on cargo pick-up timing issues.Ensure SP are informed on the releasing of shipments.Report to TM Team Leads of any outstanding cargo or abnormalities.Freight Discrepancy Report and Freight Cost Monitoring: Check to rectify and reduce discrepancies in freight estimation.Debit/Credit Note processing to Customer and Accounts.Prepare supporting documents (print screen of invoices).Cost Settlement & Management: Highlight and escalate to TM Team Lead on any discrepancies of the costs settlements with SPs and payment parties.Send e-invoices to SPs and customers for permit declaration and payment purposes.Prepare Proforma Invoices and Invoices for Customers.Certificate of Origin (C/O) and Letter of Credit (LC) Shipments: Support Customs & TM Team Leads on any arrangements required for inspection of cargo and certification submission/preparation.Support Customs and TM team leads and liaise with SP's TM Operators in any escalated preparation for any CIPL transport related documents.Support TM team lead and liaise with SP's TM Operators in any escalated shipment booking.Provide process tracking records of document archive.Customers' Requirements, Queries and Communication: Ensure customers' queries, feedback, and special requirements on transport matters are attended to, and feedback on their shipments are replied within timelines to avoid escalation issues.Keep to the standard KPIs expectations and excel to win customers' satisfaction towards TM without compromising on the defined processes (i.e., compliance related).Convey any announcements on operations (e.g., change in operating hours, holiday planning) from Authorities, Markets, and all relevant stakeholders to Team Lead.Convey Public Holiday Announcements and holiday planning to Markets (i.e., shipment on hold request from customers).Reporting & Analysis: Compile and check accuracy and thoroughness of the relevant transport reports.Support on Transportation Tender and departmental ad-hoc projects with data crunching and report analysis.Keep Team Leads informed of any transportation abnormalities.Maintenance of records/files (i.e., email distribution list for announcement to customers and invoices, shipment pre-alert list, sea freight documentation dispatch list, courier shipment contact lists of customers, outbound special customer requirement list).Qualifications Education:
• Diploma in Business, Supply Chain Management, Logistics related discipline.
Experience:
• Min 1-2 years related working experience in Supply Chain, Transportation or Logistics.
• Min 1-2 years in the Aftersales or Parts Logistics business.
• Min 1-2 years' experience in Air and Road transport operations.
Soft skills:
• Excellent communication and interpersonal skills.
• Strong capability in verbal and written command of English across a geographically dispersed audience.
Specific Knowledge:
• Knowledge and understanding of the laws, regulations, and guidelines of transporting Dangerous Goods via Air, and Road transport across borders and Free Trade Zone Operations.
• Added advantage to possess SAP knowledge in TM, ECC, CRM, SCM modules.

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