Service Assistant
hace 5 días
The Service Assistant reports to the Service Director, and he/she acts in close contact with the responsible Service Area Manager and the RSP / SA within this area.
His/her task is to provide technical and administrative back-office support to guarantee that all processes which focus on improving the product and service quality are fulfilled.
TASKS:Handling of "Service Call" tickets.
Analyse and answer requests.Process installations, warranties, and goodwill tickets (Service Call / SAP / Invoicing).Follow up Customer satisfaction survey execution and results.Support to products homologation and certification processes.Spare parts definition and management.Answering first contacts regarding technical service.Support at exhibitions and trade fairs.Keeping Rational Technical Service KPI updated.Cooperate in the schedule and execution of technical trainings.Train administrative staff of our Service partners.Management of service tools and platforms (Jira, SalesForce, Service Call, Portal, SAP, etc.
)Nos orientamos a Estudiantes avanzados o graduados de las Carreras de Ingenieria, con experiência de 1-2 años en tareas técnicas y/o administrativas.
- Has diplomatic skills, is patient and has always an open ear for the customer's complaints and questions.
- Proactive, enthusiastic, open minded and customer-oriented.
- Accountable and self-managed.
- Decision maker within the company philosophies.
- Self-confidence and persuasiveness.
- Very good IT abilities (MS Office; SAP, Data management).
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