Customer Service Representative
hace 4 semanas
At JD Sports, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a Customer Care Agent, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via phone, email, and social media.
- Diagnose and resolve customer issues efficiently, escalating complex problems to the relevant teams when necessary.
- Ensure high levels of customer satisfaction by providing friendly, courteous, and professional service.
- Maintain accurate records of customer interactions, transactions, and comments.
- Stay up-to-date on system, process changes, and departmental updates to provide expert advice to customers.
- Previous experience in a customer service or related role is essential.
- Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
- Strong product knowledge and ability to learn and adapt to new systems and technology.
- Ability to work collaboratively as part of a team, with a flexible approach to working hours and shifts.
- Positive attitude and commitment to delivering exceptional customer experiences.
- Competitive salary and benefits package.
- Opportunities for career development and growth within the company.
- Free parking and staff discount on JD Group and other brands.
- Pension scheme and personal development opportunities.
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have the skills and enthusiasm to succeed in this role, we'd love to hear from you.
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