Talent Development Lead
hace 3 días
Oyster is breaking down geographical barriers to create a more inclusive, opportunity-rich world for all. Our innovative global employment platform empowers businesses to build highly-engaged teams without the constraints of traditional offices.
The OpportunityWe're seeking a skilled Enablement Lead to drive the development of our Customer Experience (CX) organization. In this role, you'll play a pivotal part in designing, building, and optimizing enablement programs to elevate the capabilities of our CX team members.
You'll work closely with our GTM Onboarding Manager to integrate enablement programs seamlessly with onboarding initiatives, ensuring an outstanding employee experience and reduced ramp time. Additionally, you'll partner with internal Learning & Development (L&D) resources and Subject Matter Experts (SMEs) to craft best-in-class training and resources.
Responsibilities- Design and implement robust enablement roadmaps that prioritize the growth and development of CX team members.
- Harness Oyster's performance management framework to create targeted enablement programs for each CX role.
- Educate and equip managers with the essential tools, skills, and processes required for effective performance management.
- Collaborate with our L&D team to source or develop high-quality training and resources.
To excel in this role, you'll require:
- 5+ years of experience in crafting, delivering, and maintaining comprehensive enablement programs tailored to diverse roles.
- 2+ years of experience overseeing L&D resources.
- A proven history of employing effective evaluation methods to guarantee enablement success.
- 3+ years of customer-facing experience in Success or Support.
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