Facility Admissions Coordinator, Emergency Room Administrator

hace 4 días

Mar del Plata, Buenos Aires, Argentina University of Maryland A tiempo completo

Job Overview

This is a full-time position in the Emergency Room at Charles Regional Hospital.

The ER is open 24 hours a day, 7 days a week. Hours will be rotating day, evening, nights, and weekends/holidays. Must be able to come to work in bad weather.

Scheduling, Registration, and Pre-Admission Processing

  • Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department-specific standards for data entry and patient selection.
  • Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement, and affordable care.
  • Provides education to the patient and family regarding the financial clearance process and offers information regarding estimated costs of services and financial assistance opportunities.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

1. Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer-focused, quality-conscious work climate recognizing that patients' visits are filled with anxiety and unknowns.

2. Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.

3. Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services, and providing financial assistance to patients.

4. Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.

Maintaining Regulatory and Functional Knowledge

Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.

Educating Patients Regarding Insurance Coverage

Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.

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