Salesforce Process Improvement Specialist
hace 1 mes
About the Opportunity
We are seeking a highly skilled Salesforce Business Analyst to join our Finance Sales Operations team. As a key member of our organization, you will play a critical role in guiding business processes and improving efficiency in Salesforce.
As a Salesforce Business Analyst, you will be responsible for supporting end-users, managing projects from needs analysis to deployment, and providing ongoing training and support as needed. You will work closely with cross-functional teams to translate organizational needs into quality approaches and actionable tasks.
About the Responsibilities
- Provide end-user support and resolve technical issues efficiently
- Define user needs and collaborate with application developers to deliver custom solutions, ensuring efficient and effective data flow and reporting capabilities
- Plan, create, test, and execute new features, apps, and user requests to meet business requirements
- Monitor business processes and develop recommendations for improving or leveraging system capabilities
- Create project plans and lead testing cycles to ensure seamless implementation
- Develop job aids and end-user documentation to facilitate knowledge sharing and adoption
- Train end-users on Salesforce best practices and provide ongoing support
- Perform daily Salesforce administration functions, such as user management, to maintain system integrity
About the Requirements
To be successful in this role, you must have:
- Proven experience in Salesforce Administration management, including process improvement and change management
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders
- Experience with Salesforce core platform functionalities, including Sales Cloud and Marketing features
- Proficiency in MS Office (Excel, Word, PPT)
Preferred Certifications
Certification in Salesforce Administration or related fields is desirable but not mandatory.
About Avaya
Avaya is a leading provider of digital communications solutions, and we are committed to delivering innovative technology that enhances customer experiences. We offer a competitive salary range of $85,000 - $110,000 per annum, depending on location and experience. If you are a motivated and detail-oriented professional with a passion for Salesforce, we encourage you to apply for this exciting opportunity.
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