Customer Service Representative

hace 3 semanas


Mercedes, Argentina Sonic Automotive A tiempo completo
Job Description

The Service BDC Associate is a key role within our organization, responsible for generating services appointments with customers who contact us via the internet. This position requires a high level of professionalism, accuracy, and courtesy in responding to customer inquiries.

Key Responsibilities:
  • Customer Inquiry Response: Respond to internet inquiries in a prompt, professional, and accurate manner.
  • Lead Management: Utilize lead management tools and CRM software to manage inquiry flow, update customer files, and track customer interest.
  • Service Appointment Generation: Generate service appointments with customers.
  • Customer Feedback: Conduct phone surveys to assess customer preferences and quality of experience.
  • Reporting and Documentation: Compile all necessary reports, forms, and other documentation on a timely basis.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills.
  • Organizational Skills: Demonstrate strong organizational and time management skills.
  • Teamwork: Ability to work independently and as part of a team in a fast-paced environment.
  • Knowledge of Automotive Industry: Familiarity with the automotive industry and its products and services.

Benefits:

  • Comprehensive Benefits Package: We offer a comprehensive benefits package, including medical, dental, vision, HSA, 401k, and PTO.
  • Competitive Compensation: A competitive compensation package, including base hourly compensation and spiff/bonus based on performance.


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