Help Desk Engineer

hace 4 semanas


La Florida, Tucumán, Argentina Fulcrum Digital A tiempo completo
About the Role

Fulcrum Digital is seeking a skilled Help Desk Engineer to provide exceptional technical support to our clients. As a key member of our team, you will be responsible for resolving technical issues, managing system builds, and providing support across various devices, applications, and systems.

Key Responsibilities
  • Deliver clear and concise technical support to users over the phone.
  • Manage and resolve issues using our ticketing system to ensure timely responses and resolution.
  • Troubleshoot and resolve issues related to MS Office, O365, Intune, Windows 10, mobile devices, laptop and desktop builds, anti-virus solutions, printer installation and troubleshooting, WIFI and network connectivity issues.
  • Manage and maintain user accounts, permissions, and password resets in Active Directory.
  • Assist users with VPN setup and remote access troubleshooting.
  • Record and submit daily working hours accurately.
  • Assist with basic network troubleshooting related to printers, routers, and wireless connectivity.
Requirements
  • Proven experience in over-the-phone technical support with the ability to convey technical information clearly to non-technical users.
  • Proficiency in MS Office, O365, Intune, and general troubleshooting of mobile devices and software.
  • Hands-on experience with Windows 10, laptop/desktop builds, and anti-virus software.
  • Strong knowledge of Helpdesk Ticket Systems.
  • Experience managing Active Directory, VPNs, and basic network troubleshooting (WIFI, printers, etc.).
  • Ability to work in a fast-paced environment, tracking time and documenting work thoroughly.
  • Excellent communication skills with a strong customer-service focus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Relevant certifications (such as CompTIA A+, Microsoft Certified Professional) are a plus.
Nice to Have
  • Experience with Manage Engine Service Desk Plus.
  • Basic knowledge of SQL for database queries or troubleshooting.

  • Help Desk Engineer

    hace 4 semanas


    La Florida, Tucumán, Argentina Fulcrum Digital A tiempo completo

    About the RoleFulcrum Digital is seeking a skilled and detail-oriented Help Desk Engineer to provide exceptional technical support to our clients. As a Help Desk Engineer, you will be responsible for resolving technical issues, managing system builds, and providing support across a variety of devices, applications, and systems.Key ResponsibilitiesDeliver...


  • La Florida, Tucumán, Argentina Fulcrum Digital A tiempo completo

    Fulcrum Digital: Help Desk EngineerWe are seeking a skilled and detail-oriented Help Desk Engineer to join our team at Fulcrum Digital. As a Help Desk Engineer, you will be responsible for providing exceptional technical support to our clients, resolving technical issues, and managing system builds.Key Responsibilities:Deliver high-quality technical support...


  • La Florida, Tucumán, Argentina Fulcrum Digital A tiempo completo

    Job Title: Help Desk EngineerAbout the Role:Fulcrum Digital is seeking a skilled Help Desk Engineer to provide exceptional technical support to our clients. As a Help Desk Engineer, you will be responsible for resolving technical issues, managing system builds, and providing support across a variety of devices, applications, and systems.Key...

  • Help Desk Specialist

    hace 4 semanas


    La Florida, Tucumán, Argentina Fulcrum Digital A tiempo completo

    Job Title: Help Desk EngineerFulcrum Digital is a leading business platform and digital engineering services company. We partner with global companies from diverse industries: fintech, insurance, higher education, and e-commerce.We are looking for a proactive and detail-oriented Help Desk Engineer to provide excellent over-the-phone and remote technical...


  • La Florida, Tucumán, Argentina Fulcrum Digital A tiempo completo

    Job Title: Help Desk Support SpecialistFulcrum Digital is a leading business platform and digital engineering services company. We partner with global companies from diverse industries: fintech, insurance, higher education, and e-commerce.As a Help Desk Support Specialist, you will be responsible for providing excellent over-the-phone and remote technical...


  • Santa Fe de la Vera Cruz, Argentina Chess Desarrollos informaticos A tiempo completo

    **Estamos en búsqueda de un/a **Help Desk Representative.** Somos una Scale Up que brinda servicios Saas (Software as a service) a empresas dedicadas a la distribución de productos de Consumo Masivo en todo LATAM. Contamos con +30 años de trayectoria, presencia en 10 países y un equipo de +140 personas. Serás la persona encargada de la atención de...

  • Sr Helpdesk engineer

    hace 2 meses


    Florida, Argentina Fulcrum Digital A tiempo completo

    Who are we? Fulcrum Digital is a leading business platform and digital engineering services company. We partner with global companies from diverse industries: fintech, insurance, higher education, and e-commerce.  Founded in 1999, Fulcrum Digital has 1300+ employees, empowering 100+ global clients from its facilities in the US, LATAM, Europe and...

  • Front Desk Clerk

    hace 3 semanas


    Santa Fe de la Vera Cruz, Argentina Hilton Grand Vacations A tiempo completo

    **Work for a winning team that now offers Day One Benefits and Daily Pay** Join our team at Villas de Santa Fe and become the heart of exceptional guest experiences. As a Front Desk Clerk, your role will be essential in creating a beautiful atmosphere and delivering warm, friendly service to help our guests make lifelong memories. Take advantage of the...

  • Help Desk

    hace 6 meses


    Santa Fe de la Vera Cruz, Argentina Adhoc S.A. A tiempo completo

    **RESPONSABILIDADES**: - Contacto con clientes (atención vía correo electrónico o llamado telefónico) - Recepción, entendimiento y resolución de consultas y/o reclamos - Procesamiento y resolución de tickets de Mesa de Ayuda Participación activa en la mejora continua del equipo de operaciones y de todo Adhoc **HABILIDADES REQUERIDAS**: - Buena...

  • Front Desk Clerk

    hace 5 meses


    Santa Fe de la Vera Cruz, Argentina Hilton Grand Vacations A tiempo completo

    **Work for a winning team that now offers Day One Benefits and Daily Pay** Join our team at Villas de Santa Fe and become the heart of exceptional guest experiences. As a Front Desk Agent, your role will be essential in creating a beautiful atmosphere and delivering warm, friendly service to help our guests make lifelong memories. Take advantage of the...

  • Front Desk Clerk

    hace 5 meses


    Santa Fe de la Vera Cruz, Argentina Hilton Grand Vacations A tiempo completo

    **Work for a winning team that now offers Day One Benefits and Daily Pay** Join our team at Villas de Santa Fe and become the heart of exceptional guest experiences. As a Front Desk Clerk, your role will be essential in creating a beautiful atmosphere and delivering warm, friendly service to help our guests make lifelong memories. Take advantage of the...

  • Sr Helpdesk Engineer

    hace 2 meses


    Florida, Argentina Fulcrum Digital A tiempo completo

    **Who are we?** Fulcrum Digital is a leading business platform and digital engineering services company. We partner with global companies from diverse industries: fintech, insurance, higher education, and e-commerce. Founded in 1999, Fulcrum Digital has 1300+ employees, empowering 100+ global clients from its facilities in the US, LATAM, Europe and India....

  • Wordpress Developer

    hace 3 semanas


    La Plata, Argentina Bluelight Consulting A tiempo completo

    Are you an experienced software engineer with deep experience in building and shipping amazing products? Do you have high standards when it comes to code quality and user experiences? Are you the best developer on your team? Are you ready to work alongside the best engineers in the world for name-brand, industry-leading companies? As an engineer at...

  • Staff Engineer

    hace 5 meses


    Santa Fe de la Vera Cruz, Argentina Varsity Tutors A tiempo completo

    **About the Role**: We are looking for a Staff Software Engineer (Full-Time Contractor) based in South America to join us on our mission to help people learn! This is a great opportunity to work with an amazing team and drive the technology of learning products and platforms. We operate in a highly collaborative environment with Product and Design to build...


  • La Plata, Argentina Trafigura A tiempo completo

    **Main Purpose**: Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. Trafigura sources, stores, transports and delivers a range of raw materials (including oil and refined products and metals and minerals) to clients around the world. The trading business is supported by industrial and financial assets,...

  • Wordpress Developer

    hace 3 meses


    La Plata, Argentina Bluelight Consulting A tiempo completo

    Are you an experienced software engineer with deep experience in building and shipping amazing products? Do you have high standards when it comes to code quality and user experiences? Are you the best developer on your team? Are you ready to work alongside the best engineers in the world for name-brand, industry-leading companies? **What We Are Looking...

  • Senior DevOps Engineer

    hace 6 meses


    Santa Fe de la Vera Cruz, Argentina Varsity Tutors A tiempo completo

    Varsity Tutors is searching for a highly-skilled, action-oriented **Senior DevOps Engineer in **South America. This role will work with the rest of the DevOps Team to ensure that Varsity Tutors delivers learning solutions that are highly scalable, flexible, and customer-focused. This person will also be proactive in driving the continuous improvement of our...


  • Santa Fe de la Vera Cruz, Argentina Varsity Tutors A tiempo completo

    **About the Role**: We are looking for a Staff Software Engineer (Full-Time Contractor) based in South America to join us on our mission to help people learn! This is a great opportunity to work with an amazing team and drive the technology of learning products and platforms. We operate in a highly collaborative environment with Product and Design to build...


  • Santa Fe de la Vera Cruz, Argentina Varsity Tutors A tiempo completo

    **About the Role**: We are looking for a Staff Frontend Software Engineer (Full-Time Contractor) based in South America to join us on our mission to help people learn! This is a great opportunity to work with an amazing team and drive the technology of learning products and platforms. We operate in a highly collaborative environment with Product and Design...


  • Santa Fe de la Vera Cruz, Argentina Varsity Tutors A tiempo completo

    You will be part of the platform engineering team responsible for developing and operating the core of the company's main product. As such, you will be ideally placed to make a meaningful impact by helping millions of people learn through the improved reliability of our web platform. It is an exciting time to join as we expand and move into the next...


  • La Plata, Argentina GlobalLogic A tiempo completo

    Job: - IRC191510- Location: - Argentina - Buenos Aires, La Plata, Mendoza- Designation: - Senior Software Engineer- Experience: - 5-10 years- Function: - Engineering- Skills: - .net,.NET Core, Angular, AngularJS, ASP.NET Web API, Azure, C#, Oracle, rest API automation, SQL, Unit Testing- Work Model: - Remote**Description**: Full Stack Engineer specialized...


  • La Plata, Argentina Avature A tiempo completo

    Using software integrations to connect with third-party systems and offer a seamless user experience is a key aspect of our product. The Integrations Services team is responsible for analyzing, designing, and documenting every integration, as well as developing, maintaining, and testing them. Quality Assurance Engineers in this team perform technical and...


  • La Plata, Argentina GlobalLogic A tiempo completo

    Job: - IRC215109- Location: - Argentina - Buenos Aires, La Plata, Mendoza- Designation: - Developer- Experience: - 5-10 years- Function: - Engineering- Skills: - .net,.NET Core, Angular, AngularJS, ASP.NET Web API, Azure, C, CSS, Entity Framework, LESS, rest API automation, SASS, Scrum, SQL, Unit Testing- Work Model: - Remote**Description**: Full Stack...