Genesys Cloud Support Specialist

hace 7 días


Partido de Dolores, Argentina GM Financial A tiempo completo

**Job Description**

The Contact Center Engineer II provides intermediate-level support to business units, focusing on Contact Center applications. This role involves coordinating with vendors for maintenance, modification, and implementation related to contact center systems. Additionally, the successful candidate will collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis.

Key responsibilities include:

  • Providing expert-level knowledge of CCaaS technology and applications such as Genesys Cloud
  • Collaborating with cross-functional teams to identify system/application issues and develop solutions
  • Maintaining technical documentation related to contact center solutions
  • Researching, evaluating, and recommending enhancements and solutions


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