Security Managed Services Engineer

hace 3 semanas


Buenos Aires, Argentina NTT DATA A tiempo completo

About the Role

The Security Managed Services Engineer is a key member of our team, responsible for providing a managed service to clients to ensure the security and integrity of their IT infrastructure. This role involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.

Key Responsibilities

  • Proactively monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner.
  • Update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
  • Communicate with other teams and clients to extend support and execute changes with clear identification of risks and mitigation plans.
  • Follow the shift handover process and escalate tickets to seek the right focus from CoE and other teams if needed.
  • Work with automation teams to optimize effort and automate routine tasks.
  • Identify problems and errors before they impact a client's service and provide assistance to L1 Security Engineers for better initial triage or troubleshooting.
  • Contribute to the change management process and ensure all changes are carried out with proper change approvals.
  • Plan and execute approved maintenance activities and audit and analyze incident and request tickets for quality and recommend improvements.

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • Certifications relevant to services supported, such as CCNA in Security or PCNSE certification.
  • Moderate level of relevant managed services experience handling Security Infrastructure and knowledge in ticketing tools preferably Service Now.
  • Moderate level of working knowledge of ITIL processes and experience working with vendors and/or 3rd parties.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Security...


  • Buenos Aires, Argentina Techunting A tiempo completo

    Description The client is seeking a SECURITY ENGINEER Established security professional responsible for monitoring, analyzing, and responding to security events and incidents, building security solutions supporting Information Security capabilities and products, and maintaining and supporting existing security controls. **Duties and Responsibilities**: -...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Manager, Support & Managed Services Delivery is a management role, responsible for driving remote support for a wide variety of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support...


  • Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completo

    About the RoleThe Security Managed Services Engineer (L2) is a key position responsible for delivering managed services to clients to ensure the smooth operation of their security infrastructures and systems. This role involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients. The...


  • Buenos Aires, Argentina Visa A tiempo completo

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to...


  • Buenos Aires, Argentina Launchpad Technologies A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Job Requirements The Security Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Security technology domain.This role is responsible for the development of competitive, innovative,...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Senior Cloud Client Partner is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the client’s trusted cloud managed services...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking...


  • Buenos Aires, Argentina Netrix Global A tiempo completo

    **About The Opportunity**: Netrix Global is looking for a **AWS **Cloud Security Engineer** for the Professional Services - Cloud Engineering department. **How You Will Make **An Impact**: - Design, implement, and manage AWS cloud security solutions - Develop and maintain security policies, procedures, and controls to protect the company's assets - Monitor...


  • Buenos Aires, Argentina NTT DATA A tiempo completo

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior Team...


  • Buenos Aires, Argentina Media.Monks A tiempo completo

    Position Overview The Application Security Engineer will be responsible for designing, implementing, and maintaining security protocols and policies. This role requires an understanding of application and network security, along with knowledge of scripting and automation. A strong plus would be having an AWS or GCP certification. This role will assist...

  • Senior Engineer L2

    hace 4 días


    Buenos Aires, Argentina NTT DATA A tiempo completo

    Grow Your Career with NTT DATAThe Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the...

  • IT Administrator

    hace 3 semanas


    Buenos Aires, Argentina Recruitment Room A tiempo completo

    Company missionWe've continuously invested in new technologies since its founding in 1998 and is proud to employ over 400 IT experts. Our broad portfolio of IT services is based on a solid IT architecture with a focus on security, infrastructure and cloud solutions. With locations throughout Germany, branches in Switzerland and our own support department, we...

  • IT Administrator

    hace 3 semanas


    Buenos Aires, Argentina Recruitment Room A tiempo completo

    Company MissionWe have continuously invested in new technologies since its founding in 1998 and is proud to employ over 400 IT experts. Our broad portfolio of IT services is based on a solid IT architecture with a focus on security, infrastructure and cloud solutions. With locations throughout Germany, branches in Switzerland and our own support department,...

  • IT Security Engineer

    hace 2 meses


    Buenos Aires, Argentina Sicpa A tiempo completo

    Req ID: 28483- Posted on: 1 Sep 2024- Location: Buenos Aires (AR01), Argentina- Department: Customer Projects Deployment & Services- Job Family: Information Technology We are looking for a highly motivated, outstanding Software Security Engineer to join our small but very dynamic team. **SOFTWARE SECURITY ENGINEER** **ROLE**: - Collaborate with...


  • Buenos Aires, Argentina Konfío A tiempo completo

    **What´s Konfio?** A financial technology company dedicated to supporting the small and medium-sized companies in Mexico, developing and offering financial solutions to solve their main problems, and seeking to be the best ally of entrepreneurs with dreams and ambitions to create value, consolidate their well-being and contribute to the...


  • Buenos Aires, Argentina WLG A tiempo completo

    Would you like to join a leading Digital Solution Company and contribute to innovative solutions that are built on a daily basis?Our client is a leading Digital Solution Company for Business IT Solutions and digital transformation. Founded in 1996, our client's company started off as an IT consulting partner for one of the most recognized brands in the...