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Global Customer Advocate
hace 1 semana
We are seeking a highly skilled Global Customer Advocate to join our team. As a key member of our organization, you will be responsible for advocating for clients and driving customer satisfaction.
Key Responsibilities:
- Conduct high-volume inbound calls to support current customers
- Develop and implement strategies to retain existing customers
- Fully own existing customers at risk of canceling services
- Address complaints to increase satisfaction and secure renewals or saves
- Achieve client onboarding, retention, and engagement targets set by management
Requirements:
- Fluent in English
- 3+ years experience in account management, client relations, hospitality, or tourism
- Education, teaching, or tutoring experience preferred
- High empathy and emotional intelligence