Cybersecurity Service Manager

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

Role Overview

Iris Software is seeking a highly motivated and experienced Cybersecurity Service Manager to join our Information Security team. As a key member of the team, you will play a crucial role in driving the execution of our Identity and Access Management (IAM) roadmap, ensuring it meets the organization's security requirements.

About the Role

You will be responsible for advocating for our internal customers, addressing business challenges, and educating stakeholders on the key capabilities available through our internal products and services that meet specific security controls. Your key responsibilities will include:

  • Servicing Introduction and Readiness Activities: Ensuring service introduction, transition, and readiness activities are being delivered for new Secure Access products, and working to incorporate them into the Service Catalogue.
  • Driving Early Adoption: Driving early adoption of the products and building relationships to retain engagement throughout the life of the service offering.
  • Monitoring Usage and Managing Metric Reporting: Monitoring usage and managing metric reporting demonstrating product effectiveness and value proposition.
  • Gathering Product Feedback: Gathering product feedback from stakeholders and vendors for collaboration with Service Owners, Architects, and Engineers on roadmaps.
  • Escalation Point: Serving as the point of escalation for major incidents.
  • Service Review Discussions: Driving service review discussions providing measurements on usage, performance, and effectiveness of service offerings.
  • Service Improvement Initiatives: Leading service improvement and product compliance initiatives for the Secure Access portfolio.

Requirements

To be successful in this role, you must have:

  • A degree in Computer Science or a related discipline, or equivalent work experience.
  • 5-7 years working within Information Technology in a global firm.
  • Experience in project management, service introduction, and service readiness processes.
  • ITIL v3 or v4 Foundation Certification.

Benefits

We offer a competitive salary package, including a comprehensive benefits program that includes flexible working arrangements, continuous learning opportunities, transformative leadership development, and a diverse and inclusive culture.



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