Digital Operations Leader
hace 3 días
Aerolab Digital is a digital products design and development company that collaborates with clients across various industries to create exceptional user experiences. Our team focuses on combining design and technology to deliver high-quality projects in a dynamic, creative, and results-driven environment.
Job OverviewWe are seeking a skilled Head of Operations to lead our Project Management team, ensuring the quality, efficiency, and scalability of our digital projects. This role plays a crucial part in driving operational excellence and continuous improvement, positively impacting client experience and business profitability.
Main Responsibilities- Team Leadership & Management
- Guide and develop the Project Management team, promoting their growth and performance.
- Conduct regular meetings with direct reports, overseeing project reviews and managing the professional development program for the team.
- Organize team-building activities and foster a collaborative work environment.
- Manage the recruitment and promotion process for new PMs, working closely with the COO.
- Define team strategy and structure alongside the COO.
- Operational Excellence in Projects
- Ensure projects meet deadlines, quality standards, and profitability targets.
- Oversee planning and execution, intervening when necessary for critical projects.
- Participate in pre-KO and KO meetings to guarantee smooth client and project onboarding, guiding teams toward effective planning.
- Optimize resource allocation and workflow processes.
- Continuous Improvement & Strategy
- Lead initiatives to enhance project management and operational efficiency.
- Monitor key metrics and KPIs to identify optimization opportunities.
- Oversee audits and quality certifications (ISO).
- Client & Stakeholder Relations
- Hold regular meetings with key account clients to ensure alignment and project success.
- Ensure the PM team maintains strategic communication with clients.
- Supervise client satisfaction and align expectations with project execution.
- Guarantee clear and effective communication with Directors, CEOs, and key stakeholders.
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