Global Services Group Team Manager

hace 4 semanas


Buenos Aires, Argentina AMEX A tiempo completo

About the Role

We are seeking a highly skilled and experienced Team Leader to join our Global Services Group team at American Express. As a Team Leader, you will be responsible for leading a team of Customer Care Professionals (CCPs) in delivering exceptional customer service and ensuring the highest standards of quality and efficiency in our Know Your Customer (KYC) operations.

Main Responsibilities

  • Lead and motivate a team of CCPs to achieve exceptional customer service and quality standards.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Provide coaching and feedback to team members to enhance their skills and performance.
  • Monitor and analyze team performance data to identify trends and areas for improvement.
  • Make hiring decisions and conduct regular performance appraisals.
  • Collaborate with other teams to drive process improvements and ensure seamless service delivery.
  • Proactively solve problems and provide timely resolution to ensure minimal impact to customers and employee satisfaction.

Requirements

  • Advanced written and oral English knowledge.
  • Knowledge of Customer Fulfillment Network, CMMI/KYC process is a plus.
  • Excellent communication and interpersonal skills.
  • Data analytics and agile methodologies knowledge is a plus.
  • Ability to communicate at all levels of the organization.
  • Organization, planning, and multitasking skills.
  • Demonstrated driving results and leadership skills.
  • Flexibility to work in a shift environment which may include evenings and weekends.
  • Previous experience successfully leading and motivating teams.

About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial-well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to global on-site wellness centers, free and confidential counseling support, and career development and training opportunities.


  • Team Leader

    hace 3 meses


    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Buenos Aires, Argentina Citi A tiempo completo

    ICG Risk Analysis (IRAUs) is an integral part of the Institutional Credit Management (“ICM”) organization. The IRAU’s mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to ICG Risk and Banking, Capital Markets and Advisory’s (BCMA) shared commitment to ensuring the safety and soundness of...


  • Buenos Aires, Argentina FNBB Services Corp A tiempo completo

    Join Our Team as a Sustainability Services Product ManagerAt FNBB Services Corp, we're committed to innovation and progress. As a key member of our Sustainability Services team, you'll play a crucial role in shaping our sustainability services portfolio and driving growth across geographies and solutions.Main Responsibilities:Develop and enhance Lenovo...

  • Team Leader

    hace 3 meses


    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Buenos Aires, Argentina Hitachi Vantara A tiempo completo

    Job Title: Regional Global People Services LeaderLocation: Buenos Aires, Argentina, Remote ArgentinaFunction: HD HRRequisition ID:Our CompanyWe're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in...


  • Buenos Aires, Argentina Lenovo A tiempo completo

    About the RoleLenovo's Solutions and Services Group (SSG) is seeking a highly skilled Project Manager to lead the creation and expansion of Lenovo Services initiatives across all regions and segments worldwide.Key ResponsibilitiesLead project teams to understand project charters and complete project objectivesManage project scope to deliver within time and...


  • Buenos Aires, Argentina FNBB Services Corp A tiempo completo

    About FNBB Services CorpWe are a leading provider of innovative technology and services that enable and inspire progress around the world. Our Sustainability Services Solution Group is dedicated to creating, enhancing, and expanding our sustainability services portfolio and related offerings.Job SummaryWe are seeking a dynamic and experienced Sustainability...


  • Buenos Aires, Argentina Lenovo A tiempo completo

    About LenovoLenovo is a global technology leader that empowers innovation and progress around the world. As a company, we are committed to delivering innovative technology solutions that meet the evolving needs of our customers.Job SummaryWe are seeking a highly skilled Sustainability Services Product Manager to join our team at Lenovo. This role will be...


  • Buenos Aires, Argentina S&P Global A tiempo completo

    **About the Role**: **Grade Level (for internal use)**: 11 **The Role**: The Latin America GEPS (Global Exploration and Production Services) Regional Manager - Editor is responsible for sourcing all E&P data for the region, responding to client questions, assisting sales, and consulting, and writing GEPS articles, Weekly Highlights, and Country Reviews. The...

  • Group Product Manager

    hace 3 meses


    Buenos Aires, Argentina VirginPulse A tiempo completo

    Overview: **Now is the time to join us!** Virgin Pulse and HealthComp are now Personify Health. The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a...


  • Buenos Aires, Argentina Lenovo A tiempo completo

    Description and Requirements Lenovo is more than a global technology company. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world. As a part of Lenovo SSG (Services Solution Group) the Support Services Product Manager will guide the creation,...


  • Buenos Aires, Argentina ROSEN Group A tiempo completo

    Sales Manager Job DescriptionWe are seeking a highly skilled Sales Manager to join our team at ROSEN Group in Buenos Aires. As a Sales Manager, you will be responsible for driving sales growth and expanding our customer base in the region.Main ResponsibilitiesDevelop and execute sales strategies to achieve sales targets and expand our customer base.Build and...


  • Buenos Aires, Argentina FNBB Services Corp A tiempo completo

    About the RoleAs a Sustainability Services Product Manager at Lenovo, you will play a key role in guiding the creation, enhancement, and expansion of Lenovo Sustainability Services across geographies and solutions. Your primary objective will be to grow, enhance, and expand Lenovo's sustainability services portfolio and related offerings.Key...

  • Project Manager

    hace 2 semanas


    Buenos Aires, Argentina Lenovo A tiempo completo

    About the RoleLenovo's Solutions and Services Group (SSG) is seeking a seasoned Project Manager to lead the creation and expansion of Lenovo Services initiatives across all regions and segments worldwide. This role requires a dynamic thought leader who can effectively influence worldwide and regional leadership teams to ensure business objectives and P&L...


  • Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** **WHAT YOU'LL DO** As a member of the global Services Bookings Team you will play a key role in the creation and maintenance of SAP's order entry data source. This is the foundation for the most important upstream and downstream processes which are enabling the effective steering of SAP's Services organization. Your main...


  • Buenos Aires, Argentina Hitachi Vantara A tiempo completo

    Location: Buenos Aires, Argentina, Remote Argentina Function: HD HR Requisition ID: 1030079 Our CompanyWe’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and...


  • Buenos Aires, Argentina Hitachi Vantara A tiempo completo

    Location: Buenos Aires, Argentina, Remote Argentina Function: HD HR Requisition ID: 1030079 Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and...


  • Buenos Aires, Argentina Hitachi Vantara A tiempo completo

    Location: Buenos Aires, Argentina, Remote Argentina Function: HD HR Requisition ID: 1030079 Our Company We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and...


  • Buenos Aires, Argentina Wpp Group A tiempo completo

    About Wpp GroupWpp Group is a global leader in the content experience industry, partnering with top brands to deliver engaging and measurable content across various channels and media.Job OverviewWe are seeking a highly skilled Localization Talent Manager to join our team. As a key member of our global team, you will be responsible for managing the...


  • Buenos Aires, Argentina Ace Handyman Services The Villages A tiempo completo

    Job SummaryLenovo is a global technology company that's more than just a leader in innovation. We're a driving force behind progress worldwide, and our Sustainability Services Product Manager will play a crucial role in shaping our sustainability services portfolio.About the RoleThis dynamic thought leader will guide the creation, enhancement, and expansion...