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Technical Support Professional
hace 1 semana
Responsibilities
- Handle, analyze, and escalate support tickets in a timely manner.
- Investigate error logs across different platforms to diagnose and resolve issues.
- Manage and track issues using Jira or similar ticketing systems.
- Execute basic SQL queries and stored procedures as part of issue resolution.
- Identify and prevent potential system failures through continuous monitoring.
- Document and update resolutions in the department's knowledge base.
- Ensure that service levels are met according to internal agreements.
