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Windows Support Specialist
hace 3 semanas
Techunting is a technology company that provides innovative solutions to businesses and individuals. Our mission is to deliver exceptional customer experiences through our products and services.
Career Advancement Opportunities
We believe in promoting from within, so if you're looking for a long-term career path, we're the perfect choice. Our competitive salary package and comprehensive benefits ensure that you'll be rewarded for your hard work and dedication. Plus, you'll have the opportunity to grow and develop your skills through ongoing training and development programs.
Job Responsibilities
The Windows Escalation Engineer will be responsible for providing technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. This includes analyzing and isolating complex problems into a reproduction of the issue, explaining complex technical issues to non-technical people, and collaborating with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. Additionally, the engineer will develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. Furthermore, they will contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
Requirements
To be successful in this role, you'll need in-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.) is essential. You'll also need experience with network analysis (VPNs, proxies, etc. using Wireshark/Fiddler) and proficiency in C++ and C# for analyzing and debugging code-related issues. Excellent communication and interpersonal skills are crucial, and you'll need to be able to explain technical concepts clearly to both technical and non-technical audiences. The ability to work independently and as part of a team in a fast-paced environment is also necessary.
- Experience with Windows internals (COM, RPC, drivers)
- Knowledge of networking protocols
- Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency
- Kusto/KQL knowledge for telemetry analysis
