Customer Experience Advocate
hace 5 días
About Outscal Technologies
Outscal Technologies is transforming how people learn with new and innovative technology, offering a full suite of learning products personalized to the needs of every learner.
Our award-winning online and mobile learning platforms connect students and professionals from around the world with personalized instruction to achieve any goal.
Job Description
We are looking for international Senior Customer Retention Specialists based in Argentina to join our team. As a Senior Customer Retention Specialist, you will be responsible for conducting and effectively managing a high volume of inbound phone calls to support current customers.
You will deflect cancellation requests with a solutions-oriented approach that instills confidence in the product and take full ownership of existing customers that are at risk of canceling services.
The ideal candidate will have 3+ years of experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.
A strong problem-solving skillset, ability to adapt quickly in a fast-paced environment, and conflict management skills are essential for this role.
Required Skills and Qualifications
- Fluent in English
- Experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone
- Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
- Conflict management skills and the ability to use high-level judgment when managing customer defects
- Ability to remain calm and professional in stressful situations
- Excellent verbal and written communication skills
Benefits
- Competitive Hourly Rate ($12/hr USD)
- Full-Time Position (40 hours per week, evenings and weekends required)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
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