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Operations Manager
hace 2 semanas
We are seeking an experienced Operations Manager to join our team at TBO. As a key member of our team, you will play a critical role in driving growth and enhancing service delivery for our clients.
Job Overview:TBO is an emerging leader in technology-led end-to-end travel management. We are a global company with physical presence in 47 countries and business in 110 countries.
Responsibilities:- Manage day-to-day operational tasks for Latin America-based clients, ensuring seamless coordination between suppliers, third-party vendors, and TBO headquarters.
- Maintain a high level of client satisfaction by conducting regular check-ins, product training sessions, and addressing any service concerns promptly.
- Develop and implement strategies to drive growth and enhance service delivery.
- Collaborate with cross-functional teams to ensure smooth operations and anticipate challenges.
- Fluency in English
- Minimum of 5 years' experience in the travel industry, preferably in both sales support and operations roles
- Comprehensive understanding of travel booking systems and distribution channels
- In-depth knowledge of the Brazilian travel market, including challenges and opportunities
- Proven ability to manage multiple projects in a fast-paced environment with exceptional organizational skills and attention to detail
- Strong communication skills in both written and spoken English and Portuguese
- Proficiency in Microsoft Office (Windows 10)
