Content Design Team Lead

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Woodbridge A tiempo completo

**Job Overview**

The Content Design Team Lead at Woodbridge plays a pivotal role in ensuring the delivery of translation projects that meet IQVIA's standards and design requirements.

This leadership position involves building and maintaining strong relationships within the team, with Project Managers, as well as internal and external stakeholders and clients.

The successful candidate will ensure that all jobs allocated to their team are completed on time and budget, recommending synergies, improvements, and experiments as needed.

In this role, you will have the opportunity to share best practices and findings within your team and across Translation Operations.

You will provide the Associate Director with content design effectiveness metrics according to agreed KPIs and frequencies.

Your Key Responsibilities:
  • Ensure your team checks content in various languages for design errors.
  • Track omission, inaccuracy, inconsistency, and visibility errors coming from OCR, translation, and DTP tasks.
  • Correct, remove, add, and format portions of content to make source content ready for translation and translated content meaningful prior to delivery to customers.

Working Closely with Project Managers

You will work very closely and effectively with Project Managers to distribute and allocate content design jobs according to requirements and available resources.

Managing Client Expectations

You will manage the assessment of client expectations or specifications and advise on best practices when appropriate to delight customers.

Issue Escalation and Resolution

You will manage any escalations or issues that may arise regarding content design and work with Project Managers to ensure that the nature and number of such issues are collected and incorporated in performance metrics and trend analysis.

Mentorship and Training

You will act as a link between Project Managers and Content Design Specialists as necessary to solve issues quickly and effectively.

In this role, you will be a key contributor to delivering on translation effectiveness commitments to stakeholders and clients.

You will mentor and help Content Design Specialists as needed and coordinate efforts to onboard and train them as required.



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