Freight Forwarding Coordinator
hace 6 días
Key Responsibilities
- Shipment Monitoring: Track air and sea shipment arrivals, updating estimated arrival dates to keep customers informed.
- Daily Prioritization: Define daily priorities for customs clearance and goods collection, aligning with client facility needs.
- Customs Clearance Coordination: Provide clear instructions to customs brokers to ensure goods are cleared and ready for loading as planned.
- Transport Scheduling: Communicate priority shipments to transport providers, ensuring resource availability at the correct collection time.
- Delivery Oversight: Monitor deliveries to ensure they are executed as planned, including coordination for after-hours, weekend, or holiday deliveries when required.
- Performance Tracking: Record customs clearance and delivery dates in internal systems to evaluate the performance of customs brokers and transport providers.
- Container Management: Monitor container freetime deadlines, notify clients of potential extra costs, and coordinate timely container returns to avoid demurrage fees.
- Customer Demand Management: Ensure on-time pickups and bookings, respecting plant requirements and schedules.
- Shipment Processing: Manage pre-alerts and commercial invoices from logistic providers, updating systems with relevant shipment information.
- Real-Time Updates: Track pickups, departures, transshipments, and arrivals, providing timely updates to customers.
- Performance Analysis: Monitor the reliability of logistics providers and analyze the performance of airlines, shipping companies, and ports to identify opportunities and risks.
- Cost Optimization: Control chargeable weight ratios, container saturation, and demurrage to improve delivery efficiency.
- Risk Management: Develop risk management reports and promptly communicate issues and consequences to customers.
- Strategic Support: Provide dashboards and performance reports during customer meetings, offering insights on delays, extra costs, complaints, and improvement opportunities.
Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business Administration, or related fields.
- 3+ years of experience in supply chain operations, freight forwarding, or control tower environments.
- Strong knowledge of international logistics, including air, sea, and customs operations.
- Proficiency in supply chain management tools and platforms.
- Exceptional problem-solving and analytical skills.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize in a dynamic environment.
- Detail-oriented with a focus on operational accuracy.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with CargoWise is a plus.
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