Strategic Process Enhancement Specialist
hace 1 semana
Sagan is an exclusive membership community connecting top executives and businesses with global talent.
Role OverviewThe Operations Performance Coordinator role optimizes operational efficiency and supports organizational aspects, requiring strong organizational skills, attention to detail, and task management expertise. The ideal candidate has experience in process creation, team management, and SOP development.
Key Responsibilities- Client Engagement: Manage client interactions via email and phone for prompt responses and professional engagement.
- Process Development: Create Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
- Meeting Coordination: Organize weekly meetings with efficient formats and agendas.
- Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
- Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Technology Utilization: Leverage software tools like HubSpot, Asana, Notion, and others to streamline operations.
- Experience: Minimum 2 years in operations coordination roles, preferably with process optimization experience.
- Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- CRM and Productivity Tools: Familiarity with CRM systems and tools like HubSpot, Asana, and Microsoft Office.
- Data Management: Experience managing data for KPI dashboards and schedules.
- Team Management: Experience managing teams, tracking projects, and ensuring operational efficiency.
- Problem-Solving: Demonstrated ability to set up processes and solve problems proactively.
$60,000 - $80,000 per year, depending on location and experience.
Benefits and OthersThis role offers a unique opportunity to work with a dynamic team, leverage cutting-edge technology, and make a significant impact on operational efficiency. If you are a motivated individual with excellent organizational skills, apply now to take your career to the next level.
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