Organizational Change Management Lead

hace 7 días


Buenos Aires, Buenos Aires C.F., Argentina Roche A tiempo completo

About the Role

We are seeking a highly skilled and experienced Organizational Change Management Lead to join our team at Roche. As a key member of our LATAM Omnichannel team, you will play a critical role in driving the adoption of our new omnichannel customer engagement model across the region.

Key Responsibilities

  • Develop and implement a change management strategy to drive the shift in mindset and ways of working within the new omnichannel customer engagement model.
  • Design and deliver learning journeys and relevant materials to support the change rollout in LATAM, in collaboration with Global Organizational Change Management and Global Programs.
  • Engage with senior leaders and stakeholders to share the DCE&I LATAM vision and the value created by the LATAM Omnichannel Customer Engagement model.
  • Lead and inspire Network and Affiliate team change agents to represent and communicate the new vision and strategy defined by the LATAM LET and the DCE&I Head, CX & Omnichannel Engagement.
  • Define KPIs to measure change performance and work with the Program Manager to track progress and impact.

Requirements

  • 5+ years of experience in change management, capability development, training, and comms role.
  • Proven track record of leading and driving business process transformation and organizational culture change.
  • Experience working in a fast-paced, collaborative, and innovative high-growth environment.
  • Fluent in English and Spanish (oral & written) is essential.

What We Offer

  • A key role in enabling Roche's new omnichannel customer engagement vision.
  • Opportunities to work with senior global and LATAM stakeholders and drive the shift towards a data-driven and customer-centric culture.

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