Organizational Change Management Lead
hace 1 mes
About the Role
We are seeking a highly skilled Organizational Change Management Lead to join our team at Roche. As a key member of our LATAM Omnichannel team, you will play a critical role in driving the adoption of our new omnichannel customer engagement model across the region.
Key Responsibilities
- Develop and implement a change management strategy to drive behavioral and mindset shifts across the LATAM network and affiliate teams.
- Design and deliver learning journeys and relevant materials to support the change rollout in LATAM, in collaboration with Global Organizational Change Management and Global Programs.
- Engage with senior leaders and stakeholders to share the DCE&I LATAM vision and the value of the LATAM Omnichannel Customer Engagement model.
- Lead and inspire Network and Affiliate team change agents to represent and communicate the new vision and strategy.
- Define KPIs to measure change performance and track progress with the Program Manager.
Requirements
- 5+ years of experience in change management, capability development, training, and comms.
- Proven track record of leading teams or large cross-functional projects.
- Strong written and verbal communication skills.
- Fluent in English and Spanish (oral & written) is essential.
What We Offer
- A key role in enabling Roche's new omnichannel customer engagement vision.
- Opportunities to work with senior global and LATAM stakeholders and drive the shift towards a data-driven and customer-centric culture.
Role Interfaces
- Digital Customer Engagement & Insights - LATAM Omnichannel Outcomes Leads.
- Global Global Programs EpiCX, RDI, CCXA).
- Other LATAM roles & functions.
Education
- Bachelor's degree (scientific, digital, economic or business degree). An advanced degree in Life sciences and/or MBA is a plus.
Skills & Competencies
- Visionary: Promotes and communicates the new vision and strategy through sharing success stories across the region.
- Architect: Orchestrate people and operationalize change management activities to drive behavioral and mindset change.
- Catalyst: Remove obstacles on the way to adapt to the new ways of working in a networked environment.
- Coach: Help everyone in the network and affiliate teams to build the skills and mindsets needed to adapt the new ways of working.
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