Customer Support Specialist

hace 2 semanas


Mercedes, Argentina Daimler AG (Canada) A tiempo completo

Job Description - Customer & Technical Support Analyst

Group: Daimler AG (Canada)

About the Role

We are seeking a skilled Customer and Technical Support Analyst to join our team at Daimler AG (Canada). As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Produce detailed reports and analysis of customer and technical support data, including roadside assistance and vehicle-off-the-road (VOR) volumes, as well as retailer goodwill spend trends.
  • Work collaboratively with various departments across the business to provide valuable insights and drive business solutions.
  • Analyse and solve complex problems, using advanced IT skills and knowledge of Power BI.
  • Develop and maintain strong relationships with clients, providing timely and effective support to meet their needs.

Requirements

  • Strong customer focus and excellent communication skills, both written and verbal.
  • Advanced IT skills, particularly in Microsoft Office programs like Excel, and knowledge of Power BI.
  • Ability to work independently and manage own workload effectively.
  • Excellent problem-solving skills and attention to detail.

What We Offer

As a Customer and Technical Support Analyst at Daimler AG (Canada), you will have the opportunity to work in a dynamic environment with a great team and culture. We offer a competitive salary and discretionary bonus structure, as well as access to our colleague car schemes and flexible working options.

Why Join Us

At Daimler AG (Canada), we value diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our diverse backgrounds, experiences, and cultures contribute to our shared experience and shape who we are and what we do.



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