System Support Director
hace 5 días
Company Overview:
Pfizer is a global leader in the pharmaceutical industry, dedicated to delivering innovative healthcare solutions.
We strive to create an environment where all employees feel valued and empowered to contribute.
Job Description:The Technical Lead will be responsible for overseeing the global Service Desk team, supporting 2000 users across 12 countries.
This role involves hands-on ticket servicing while ensuring high levels of customer service quality and availability.
Responsibilities:- Mentor and develop the global Service Desk team.
- Ensure users receive appropriate assistance and service.
- Hands-on ticket servicing with high customer service quality and availability.
- Escalation point between Service Desk, System Engineering, and Security.
- Timely surfacing and resolution of broader issues.
- Strong experience with Office 365 administration.
- Microsoft Active Directory/Azure Active Directory expertise.
- LAN/WAN/WLAN networking knowledge.
- Solid understanding of Microsoft Active Directory services and Azure AD services.
- Experience working in a fast-paced team-oriented collaborative environment.
- Previous IT Support experience required, some management experience preferred.
- PowerShell/Python scripting and command-line interface experience.
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