System Support Director

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Pfizer A tiempo completo

Company Overview:

Pfizer is a global leader in the pharmaceutical industry, dedicated to delivering innovative healthcare solutions.

We strive to create an environment where all employees feel valued and empowered to contribute.

Job Description:

The Technical Lead will be responsible for overseeing the global Service Desk team, supporting 2000 users across 12 countries.

This role involves hands-on ticket servicing while ensuring high levels of customer service quality and availability.

Responsibilities:
  • Mentor and develop the global Service Desk team.
  • Ensure users receive appropriate assistance and service.
  • Hands-on ticket servicing with high customer service quality and availability.
  • Escalation point between Service Desk, System Engineering, and Security.
  • Timely surfacing and resolution of broader issues.

Key Skills:
  • Strong experience with Office 365 administration.
  • Microsoft Active Directory/Azure Active Directory expertise.
  • LAN/WAN/WLAN networking knowledge.
  • Solid understanding of Microsoft Active Directory services and Azure AD services.
  • Experience working in a fast-paced team-oriented collaborative environment.
  • Previous IT Support experience required, some management experience preferred.
  • PowerShell/Python scripting and command-line interface experience.


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