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Job Summary

Alexandra Lozano Immigration Law PLLC is seeking an experienced Intake Analyst Supervisor to lead a team of intake agents in obtaining information about clients' subjective experiences during their migratory process and compiling responses into reports that support clients' applications for immigration relief.

Key Responsibilities:
  • Supervise a team of intake agents to ensure efficient and effective data collection.
  • Conduct in-depth interviews with immigrant clients to gather information about their psychosocial history, including their childhood, migration process, interpersonal relationships, work and financial adversity, and other relevant factors.
  • Identify the impact of various situations on clients' lifestyles, demeanor, and well-being, and articulate results in written reports.
  • Provide recommendations for professional resources that can benefit clients and improve their immediate environment.
  • Maintain confidentiality and adhere to professional ethics when handling sensitive client information.
  • Communicate clearly and practice active listening when interacting with clients.
  • Prepare and submit timely and accurate written assessments with attention to detail.
  • Participate in meetings with supervisors or superiors as required.
Requirements:
  • At least 3 years of experience in a senior role or supervisor position.
  • Bachelor's degree.
  • Advanced English language proficiency, with strong verbal and written communication skills.
  • Experience working with vulnerable populations.
  • Cultural diversity awareness.
  • Ability to empathize with clients and assist them in articulating the emotional impact of their experiences.
  • Understanding of the challenges faced by immigrant populations in the United States.
  • Strong interpersonal skills.
  • Availability to work full-time.
  • Ability to thrive in a fast-paced environment.