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Customer Support Representative
hace 2 meses
Job Summary:
We are seeking a highly skilled and customer-focused Customer Support Representative to join our team at RateHawk. As a key member of our support team, you will be responsible for providing exceptional service to our clients and partners, ensuring their needs are met and exceeded.
About the Role:
- Client Communication: Respond to client inquiries and resolve issues in a timely and professional manner.
- Booking Support: Assist clients with booking cancellations and changes through our CRM system.
- Product Knowledge: Provide expert advice on our products and services to clients.
- Team Collaboration: Work closely with our internal teams to ensure seamless communication and resolution of client issues.
Requirements:
- Language Skills: Upper Intermediate level of English proficiency (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Technical Skills: Proficiency in CRM systems and internal databases.
- Travel Industry Knowledge: Understanding of the travel business and booking systems is an advantage.
What We Offer:
- Remote Work: Work from the comfort of your home.
- Competitive Salary: Earn a base salary of 550 EUR + up to 150 EUR in bonus KPI.
- Flexible Schedule: 2 days-on after 2-days off from 3 p.m. to 3 a.m. Argentina time.
- Continuous Learning: Access to seminars, trainings, and conferences.
- Perks: Enjoy corporate discounts on hotels and other services.
Our Company Culture:
At RateHawk, we value our team members and strive to create a positive and supportive work environment. We believe in continuous learning and growth, and we offer opportunities for professional development and advancement.
How to Apply:
If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. Please submit your application and CV for review.
