Fendi Store Manager

We are seeking a highly motivated and experienced Store Manager to lead our Fendi store in Santa Fe, Mexico. As a key member of our team, you will be responsible for driving sales growth, managing store operations, and delivering exceptional customer service.

• Business Development and Performance Management:
  • Drive sales performance and implement action plans to improve results.
  • Develop a sales strategy and work cross-functionally with corporate partners.
  • Market authority, identifying new opportunities to attract and retain clients.
• Client Management:
  • Lead customer service quality and mentor the team.
  • Develop dedicated Fendi customers and maintain customer database.
  • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
• Administrative & Operations Management:
  • Ensure alignment and partnership between front of house and back of house.
  • Complete all vital administrative paperwork in a timely manner.
  • Control vital actions to optimally control costs and ensure efficient operation in store.
• Visual Merchandising:
  • Maintain merchandising standards.
  • Know the bestsellers and have them on display all the time.
• Team Management:
  • Build an encouraging and positive environment to develop and empower staff.
  • Ensure all Top Store initiatives are rolled out, updated, and understood by the team.

• Minimum 5 years' related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.