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IT Systems Support Engineer
hace 1 semana
The ideal candidate will possess strong analytical skills and be able to troubleshoot complex technical issues related to collaboration tools. They will have excellent communication skills, both written and oral, and be able to effectively collaborate with cross-functional teams.
Required Skills and Qualifications
- Bachelor's degree in IT, Computer Science, or equivalent practical experience.
- 2+ years of experience managing collaboration tools in enterprise environments including knowledge of Microsoft O365, MS Teams, and identity management solutions like Okta.
- Demonstrated experience in Zoom, including Zoom Room configurations and integrations.
- Demonstrated experience managing Slack, including workflow automation and integrations.
- Basic scripting skills (e.g., Google Apps Script, Python, PowerShell) for automation.
This role requires travel to various global offices for projects and initiatives, so the ability to work independently and collaboratively in a fast-paced environment is essential.
Preferred Qualifications- Google Workspace Administrator certification or relevant Google certifications.
- Experience with Slack Enterprise features and VoIP systems (e.g., Zoom Phone or Google Voice).
- Knowledge of monitoring tools and API-based integrations for collaboration platforms.
