Global Operations Coordinator

hace 1 mes


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

About Sagan

Sagan is an exclusive membership community connecting top executives with international talent. Our mission is to bridge the gap between global professionals and US-based businesses.

Job Title: Global Operations Coordinator

This role involves overseeing and enhancing our technician reporting system. As a key member of the team, you will drive collaboration, efficiency, and service quality by managing the end-to-end process of reporting workflows.

Key Responsibilities:

  • Process Ownership
    • Oversight of the entire lifecycle of the reporting system
    • Alignment of system functionalities with operational goals and technician needs
  • Stakeholder Collaboration
    • Collaboration with sales, installation, and management teams to gather feedback and improve system usability
    • Definition and tracking of success metrics in partnership with stakeholders, including installer satisfaction and report accuracy
  • Continuous Improvement
    • Analysis of data and feedback to identify enhancements
    • Implementation of updates and provision of necessary training to team members on new system features
  • Metrics & Reporting
    • Establishment and monitoring of key performance indicators (KPIs) to assess system effectiveness
    • Reporting of system performance insights to stakeholders
  • Training & Documentation
    • Creation and update of comprehensive documentation for system processes
    • Provision of training and support to ensure effective system use across all team members

Requirements:

  • 2+ years of experience in process management, technical project management, or related field
  • Familiarity with software development and data analysis to facilitate effective collaboration with developers and analysts
  • Proficiency in English, with excellent written and verbal communication skills
  • Strong project management abilities to drive cross-functional initiatives and align with company objectives
  • Highly detail-oriented with a process-driven approach
  • Adaptable, tech-savvy, and committed to ongoing improvement
  • Familiarity with Google Workspace, Slack, and CRM tools

Salary Range: up to $2000 USD per month. Please note that this figure is an estimate based on the location and job requirements. We offer competitive compensation packages to our employees.



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