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Customer Experience Representative

hace 2 meses

Buenos Aires, Argentina CookUnity A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at CookUnity. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and reactive support.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via various channels, ensuring their issues are resolved to their satisfaction.
  • Issue Resolution: Identify and resolve customer complaints and concerns in a professional and courteous manner.
  • Product Knowledge: Develop a deep understanding of CookUnity's products and services to effectively communicate their value to customers.
  • Communication: Maintain open and transparent communication with customers, ensuring they feel heard and valued.
  • Escalation: Escalate complex issues to senior team members or management as necessary.
  • Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance the customer experience.
Requirements
  • Experience: A minimum of 3+ years of experience in customer-facing roles, preferably in the food delivery or meal kit industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Customer Focus: A customer-centric approach, with a passion for delivering exceptional customer experiences.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Teamwork: A collaborative approach, with the ability to work effectively as part of a team.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Flexible Work Arrangements: Flexible work arrangements, including remote work options.