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Support Solutions Expert
hace 2 semanas
The Support Solutions Expert role at Snatch Up involves delivering top-notch support to clients leveraging our cutting-edge AI-powered SaaS platform for architectural layout planning and visualization.
Main tasks:
- Client communication management, ensuring world-class support.
- Close collaboration with internal teams to meet client needs and provide regular updates.
- Establishing and maintaining robust client relationships based on trust.
- In-depth review of project details, requesting clarifications when necessary, and offering further support.
- Providing technical expertise and addressing client queries via live chat.
- Platform issue resolution, reporting incidents to relevant teams, and keeping clients informed.
Required qualifications:
- AutoCAD mastery (mandatory).
- International client experience.
- Excellent written and verbal English communication skills (mandatory).
- Critical thinking and problem-solving abilities.
- Add-on language skills, such as French, a plus.
